Highly regarded and bilingual professional offering dynamic skills in reporting, communication and organization. Looking to join local organization to promote policies which enable establishments to meet goals.
Fantastic critical thinker with ability to connect seemingly separate details and proficient in critical thinking and solutions-oriented problem-solving.
Excellent organizational skills, detail oriented, ability to prioritize and multitask and meet deadlines.
Solid communication skills, written and verbal in English and Spanish.
Comfortable working independently with solid time management and problem solving skills.
Company Name | City, StateTrust Fund Specialist03/1999 - 11/2020
Effectively and accurately advised staff and inmates with database issues by troubleshooting and conducting routinely audits.
Reconciled expenses and accounts, including government issued credit card and expense accounts.
Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
Maintained and organized files for accuracy and completeness for annual audit program reviews.
Met all daily task deadlines to ensure three data systems integration for accurate reporting.
Provided expertise technical advise and support to Trust Fund Manager as issues arose and identified potential problems with systems.
Continuous and effective communication with all staff through email, phone and in-person meetings.
Responsive to requests received from all levels of executive staff and inmates.
Maintained appropriate control, security and well-being over those detained.
Supervised custody and control of over 200 inmates housed in maximum security unit.
Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Safely transported inmates to and from institution, hospital and other medical facilities.
Attended regular trainings and maintained appropriate certifications.
Company Name | City, StateAccounts Receivable Manager01/1996 - 03/1999
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable.
Improved billing and month-end reporting processes.
Ensured accounts receivable tracking database was accurate with relevant client information, collection and billing progress and program changes.
Minimized loss by negotiating payment terms directly with clients, consistently achieving 100% recovery rate.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Received technical assistance calls from clients and assign service calls to the regional technicians.
Conducted follow up with clients regarding services and equipment received.
Reconciled daily cash, checks and credit card transactions for daily bank deposits.
Company Name | City, StateSales Associate01/1998 - 01/1999
Implemented knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Listened to customer needs to identify and recommend optimal skin care product selections.
Prepared cash deposits with zero discrepancies and enforced loss prevention measures.
Company Name | City, StateLead Bank Teller01/1995 - 12/1995
Served a high volume of customers each shift, remaining composed and professional even in high-stress situations.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Prepared official checks for customer and internal bank needs.
Reconciled cash and checks against computer records at end of shift.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Recommended bank products and services to current and prospective customers.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Opened new customer accounts, including checking, savings and lines of credit.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Offered to take on additional shifts during holidays and weekends to alleviate staffing shortages.
Education and Training
Santa Maria High School | City, StateGED
Assisted Program Managers with fundraiser promotions, which included food preparation, ticket sales, and fundraiser oversight during events.
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Santa Maria High School
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Trust Fund Specialist
Accounts Receivable Manager
Lead Bank Teller
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