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Truck/Trailer Development Specialist Resume Example

Resume Score: 80%

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TRUCK/TRAILER DEVELOPMENT SPECIALIST
Professional Summary

Truck/Trailer Development Specialist with over 7 years of successful experience in mechanical and electrical repairs. Recognized consistently for performance excellence and contributions to success in the do it yourself moving industry. Strengths in written and verbal skills backed by training in trailer repair.

Ambitious general manager with 12 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer service communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Skills
  • Commercial strategy development
  • Specialist procedures
  • Working with specialists
  • Customer service specialist
  • Do it yourself moving specialist
  • Home moving events specialist
  • Pack and load specialist
  • Advanced trailer repair specialist
Work History
Truck/Trailer Development Specialist04/2013 to 04/2020
U-Haul International Inc. – Tempe, AZ
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Handled 50 calls per 10 hour shift to address customer inquiries and concerns
  • Resolved both mechanical and electrical problems, improved operations and provided exceptional client support
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Maintained excellent attendance record, consistently arriving to work on time
  • Increased customer satisfaction by resolving truck/trailers broken down or not working correctly issues
Traffic Control Manager11/2012 to 04/2013
U-Haul International Inc. – Phoenix, AZ
  • As Traffic Control Manager one of my responsibilities was to oversee all distribution of trucks and trailers to make sure all locations had what was needed. I also had to oversee all reservation for trucks and trailer for customers and make sure that all reservations were all filled at or close to our customers preferred pick up location
  • Balanced workloads and assigned specific tasks to team members in order to accomplish objectives
  • Developed and managed document tracking procedures and data gathering processes
  • Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices
  • Analyzed contract documents to identify ambiguity and conflicts between documents and specifications
General Store Manager05/1992 to 04/2013
U-Haul International Inc. – Phoenix, AZ
  • As General Store Manager part of my responsibilities was to oversee day to day operations. We had to make sure all truck/trailer and storage was ready and safe for customers
  • I had to implement and maintain daily goals to be successful
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Addressed and resolved strategy issues to support sales management and guide business direction
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 75%
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
  • Rotated merchandise and displays to feature new products and promotions
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in sales, truck/trailer/storage rentals, hitch installations and customer service
  • Coached 50 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 25%
  • Completed biweekly payroll for 10 employees with u-haul provided software
  • Supervised and effectively trained 20 employees to decrease process lags and boost productivity
  • Kept inventories accurate with daily cycle counts and daily audits to identify and resolve variances
Education
U-haul Master Certified Trailer Technician2019Uhaul University- Phoenix, AZ
Some College (No Degree): Computer ProgrammingDevry- Phoenix, AZ
High School Diploma1979Ysleta High School- El Paso, TX
decorative knot tying, amateur woodworker

I have about 7 years of experience in tying decorative knots.
I like to use paracord to weave bracelets, rosaries, and turks head knots, used to decorate poles, handles, or just about any object that you would like covered.
My amateur woodworking is mostly making signs and wall decorations. I would like to learn how to make furniture in the future.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • U-Haul International Inc.

School Attended

  • Uhaul University
  • Devry
  • Ysleta High School

Job Titles Held:

  • Truck/Trailer Development Specialist
  • Traffic Control Manager
  • General Store Manager

Degrees

  • U-haul Master Certified Trailer Technician 2019
    Some College (No Degree) : Computer Programming
    High School Diploma 1979

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