Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable Office Manager with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Skills
CRM and office management software
File and data retrieval systems
Banking operations
Expense reporting
Billing
Customer relations
Accounts payable and receivable
Invoicing and billing
Data entry
Scheduling and calendar management
First Aid/CPR
Relationship development
Organization
Problem resolution
Customer service
Experience
04/2020 to 08/2020Truck21St Century Oncology | Dothan, AL,
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Hooked and unhooked trailers from tractor and converter dollies.
Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
Conducted vehicle inspections prior to and after every trip and performed minor repairs to keep truck functional.
Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.
Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Observed all driving regulations and safety procedures, maintaining 100% safe driving record.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
05/2013 to 03/2020Truck Driver/OwnerLw2 Logistics | City, STATE,
Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Reviewed all vehicles in fleet on a weekly basis to determine those requiring immediate repairs and maintenance work.
Logged all pertinent shift information, including driving hours and load data on time to keep reports current.
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
Responded to roadside assistance requests to provide tows and other types of support.
Negotiated with commercial vendors to purchase Class A style equipment at cost-effective prices.
Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Maintained ongoing communications with the safety compliance department in operations center to keep teammates informed.
Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
09/1998 to 03/2013Office CoordinatorClayton Springs Farms | City, STATE,
Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
Supported internal team members with technical knowledge, operational support and exemplary customer service.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
Completed precise estimations of costs, labor hours and materials requirements for projects.
Processed bi-weekly payroll for 13 employees, accounting for all taxes, leave and special financial add-ons such as sales commissions.
Input accurate account data to efficiently update company database and maintain detailed records.
Collaborated closely with feed suppliers and equipment vendors to effectively smooth and improve office operations.
Monitored vendors to maintain competitive pricing and efficient deliveries.
Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
Assigned projects to administrative staff, boosting office productivity and streamlining processes.
Education and Training
Expected in 05/2013Commercial Drivers And Safety Officer Compliance Training | CTTS Academy, Laredo, TX, GPA:
Expected in High School Diploma | Mount Zion Christian Academy, Morrow, GA, GPA:
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Resume Overview
School Attended
CTTS Academy
Mount Zion Christian Academy
Job Titles Held:
Truck
Truck Driver/Owner
Office Coordinator
Degrees
Commercial Drivers And Safety Officer Compliance Training