Truck Driver/Loader Resume Example

● Performed duties and provided service in accordance with established operating procedures and company policies

● Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution

● Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential

and existing clients to ensure satisfaction

● Assisted with conflict resolution during partnership negotiations and acquisitions

● Organized daily workflow and ensured appropriate staffing to provide optimal service

● Strategized long-term business needs while driving customer feedback for process improvements

● Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction and employee productivity

● Made customers aware of current and new programs and services

● Capitalized on multiple upsell opportunities with new and potential customers, resulting in 50% increase in revenues

● Developed new employees and on-going performance assessment of current employees

● Scheduled and attended meetings with clients and prospective clients as requested

● Created activities and engagements to enhance customer experience, knowledge and patronage

● Managed customer relations on ongoing basis to maximize customer retention

● Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations

● Maintained and updated corporate traveler profiles with current information

● Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation

● Arranged travel accommodations for groups, couples, executives and special needs clients

● Completed accurate reservations for business travelers at point of sale

● Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets

● Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business 25%

● Supervised credit and debit payments while handling sensitive information with professionalism and discretion

● Implemented automated office systems, optimizing client and data communications as well as records management

● Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as

well as hotel and rental car reservations

● Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service

● Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies

● Exceeded team goals and collaborated with staff members to implement customer service initiatives

● Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction

● Established and updated work schedules to account for changing staff levels and expected workloads

● Supervised 12 entry level customer service agents in providing excellent customer service to callers requiring assistance for account page and case

issues

● Critically monitored customer service operations to assess agent performance and provide evaluations and feedback

● Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction

● Capitalized on multiple upsell opportunities with new and potential customers, resulting in 25% increase in revenues

● Supervised day-to-day customer service operations to provide staff with guidance and drive productivity

● Managed total department call volume of 250-400 per day and coordinated department schedules to maximize coverage during peak hours

● Quickly resolved issues using knowledge of company, which aided in building rapport and relationships with clients

● Supervised and guided new employees on customer service and sales task. and responded quickly to questions, which improved understanding of job responsibilities.