Diligent Customer Service Specialist offering 10-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 10 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Route management
Clean MVR
Refrigerated trailers operation
Cargo handling
Customer-oriented
Efficient trip planner
Courteous and polite demeanor
OTR
Planning ability
Dependable and reliable
Class [A] license
Documentation skills
Experience
Truck Driver, 09/2019 - Current Dover Corporation – Phoenix, AZ,
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Loaded, balanced and secured product to safely transport goods.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Hooked and unhooked trailers from tractor and converter dollies.
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
Utilized pallet jacks and forklifts to load and unload materials off trucks.
Delivered customer orders to homes and places of business within established time frames.
Retained valid proof of insurance and registration in vehicles.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Completed transfers at hubs and final destinations to keep routes on schedule.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Logged driving hours and fuel usage data on time to keep reports current.
Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
Eliminated downtime and maximized revenue by providing top product shipment delivery quality control.
Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.
Reviewed transportation and shipping tags to verify accuracy of inventory counts.
Reported delays, accidents and other traffic and transportation situations to other drivers by using telephones and mobile two-way radios.
Updated daily work log and tracked deliveries using Omnitrax.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Loaded, balanced and secured product to safely transport goods.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Hooked and unhooked trailers from tractor and converter dollies.
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
Utilized pallet jacks and forklifts to load and unload materials off trucks.
Delivered customer orders to homes and places of business within established time frames.
Retained valid proof of insurance and registration in vehicles.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Completed transfers at hubs and final destinations to keep routes on schedule.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Logged driving hours and fuel usage data on time to keep reports current.
Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
Eliminated downtime and maximized revenue by providing top product shipment delivery quality control.
Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.
Reviewed transportation and shipping tags to verify accuracy of inventory counts.
Reported delays, accidents and other traffic and transportation situations to other drivers by using telephones and mobile two-way radios.
Updated daily work log and tracked deliveries using BigRoad.
Technical Support Specialist, 08/2017 - 01/2019 Arca – City, STATE,
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Documented and updated case notes for each customer and work order.
Maintained compliance with established and updated policies and procedures with minimal supervision.
Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Monitored service orders to completion and closed service tickets.
Documented repair processes and helped streamline procedures for future technical support actions.
Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Boosted revenue by offering new products, including spare parts catalogs, interactive DVD, MS PowerPoint presentations, machine process video services, new translating languages and AutoCAD Inventor usage conversions.
Truck Driver/Owner, 06/2013 - 07/2017 Self-employed – City, State,
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Hooked and unhooked trailers from tractor and converter dollies.
Retained valid proof of insurance and registration in vehicles.
Eliminated downtime and maximized revenue by providing top product shipment delivery quality control.
Measured temperature of haul and refrigerated area of truck.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Loaded, balanced and secured product to safely transport goods.
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
Utilized pallet jacks and forklifts to load and unload materials off trucks.
Delivered customer orders to homes and places of business within established time frames.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Completed transfers at hubs and final destinations to keep routes on schedule.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Logged driving hours and fuel usage data on time to keep reports current.
Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
Maintained safe driving habits to protect property and general public on roadways.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
Conducted daily DOT pre-trip inspections according to set checklist.
Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
Applied defensive driving and safety techniques to prevent accidents.
Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.
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