Convey Health Solutions Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Bi-lingual, fluent in both English and Spanish to handle medicare health plans for CVS Caremark in all 50 states. Customer service advocate excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer service advocate driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Consistently commended by superiors for resolving volatile customer situations quickly and courteously. Best Buy Started off as a computer sales associate for a year. Learned the ins and outs of selling computers. After a year in that department, proceeded to expand my knowledge and got a position in customer service. Dealing with multiple issues a day learning all the process of returns, exchanges, current promotions, adjustments, escalations and more. After 6 months then moved to home theater department, now back on to the sales floor and expanding my knowledge even more of tvs and smart homes. Currently in that same position, in sales floor. Talk with multiple people a day in Spanish and English to provide expert knowledge on any new or old product. Customers explain their needs and I provide knowledge and recommendations based on the customer needs and wants. After a while I was at my peak pay working for Best Buy and did not want to relocate to get increased pay so I got another job working for RV World Recreation Center. Where I compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.
310 Hour Course for CDL Class A with all Endorsements
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