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Truck Associate, Fine Jewelry Associate Resume Example

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TRUCK ASSOCIATE, FINE JEWELRY ASSOCIATE
Summary

Hardworking and reliable team member with strong ability in customer service and assorted office work. Offering data entry knowledge, inventory control and loss prevention. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Practice management
  • Customer Service
  • Time Management
  • Organization
  • MS Office
Experience
Truck Associate, Fine Jewelry Associate, JCPenney, November 2015-December 2017Independence, MO
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Identified needs of customers promptly and efficiently.
  • Created merchandise displays based on planogram.
  • Featured product promotions to reflect special deals.
  • Planned product displays to increase sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Addressed client concerns and worked together to achieve mutually beneficial outcomes.
Operations Manager, JcPenney Sephora, February 2016-July 2016Indepedence, MO
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Communicated and coordinated planogram execution with store management.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Conducted staff meetings with sales personnel to introducenew merchandise.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Upheld stock levels and pricing for multiple product lines.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Tracked shipping, including weekly and monthly fallout.
  • Authorized invoice payments and merchandise returns.
  • Built effective partner store relationships to improve customer satisfaction.
  • Managed purchasing process for entire department.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Placed prices and descriptive signage to enhance displays and promote items.
Truck Driver, United States Army, July 2006-December 2009Independence, MT
  • Observed all driving regulations and safety procedures, maintaining 98% safe driving record.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded, balanced and secured product to safely transport goods.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Retained valid proof of insurance and registration in vehicle at all times.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
  • Conducted preventive maintenance, checking gages, readings and fluid changes while executing truck cleans and completing advanced mechanical repairs.
  • Supported management by reporting truck abnormalities for corrective action.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels.
Education and Training
MBABusiness Administration, , National American University, , Rapid City, SDSeptember 2015
Bachelor of ScienceInformation Tehnology Emphasis Management Infromat, , National American University, , Independence, MoAugust 2013
  • Valedictorian Recipient
Activities and Honors

Was apart of a non-profit organization called Missouri Modified Dolls to collect money and do events for different charities around the area.

Have received several sales awards for being the top sales person in Fine Jewelry at JcPenney.

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Resume Overview

Companies Worked For:

  • JCPenney
  • JcPenney Sephora
  • United States Army

School Attended

  • National American University

Job Titles Held:

  • Truck Associate, Fine Jewelry Associate
  • Operations Manager
  • Truck Driver

Degrees

  • MBA
    Bachelor of Science

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