Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Committed and dedicated professional. Recognized for strong communication skills with a customer service mind-set; able to establish genuine rapport; diffuse tense situations and interact with individuals and groups of all organizational levels.

  • Excellent communication skills
  • Employee training
  • Excellent work ethic
  • Strong interpersonal skills
  • Energetic
  • Multi-tasking ability
  • Excellent time management skills
  • Customer and vendor relations
  • People-oriented
  • Excels in team leadership
  • Client relationship management
  • Team development
  • Strategic planning
  • Complex problem solving
  • Proficient in Microsoft Outlook, Word and Excel
  • Analytical thinker
12/2015 to Current Truck Assistant Branch Manager Nucor Corporation | Lewisville, TX,
  • Monitors daily operations and supports Branch Manager in necessary duties.
  • Supervises branch personnel and operations, keeping operations and workflows running smoothly.
  • Supervised over 25 branch team members and provided management with suggestions regarding performance assessments.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Developed strategy to achieve target sales goals.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Designed sales and service strategies to improve revenue and retention.
  • Maintains exceptional customer service resulting in rankings above company average every month.
  • Demonstrates excellent communication skills in resolving product and consumer complaints.
  • Oversee preventive maintenance for a fleet of 230 vehicles.
  • Juggles multiple projects and tasks to ensure high quality and timely delivery.
09/2014 to 12/2015 Management Trainee Little Sprouts | Peabody, MA,
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Assumed responsibilities of store manager during supervisor's absence.
  • Assisted with administrative tasks to better understand industry processes.
  • Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Assisted sales personnel with prospecting, acquiring or retaining business.
11/2013 to 09/2014 Lead Teacher The Buckle, Inc. | Barnard, KS,
  • Organized activities to promote physical, mental and social development of each child.
  • Involved parents in student learning to increase family interaction and student support.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Communicated objectives for lessons, units and projects to students and parents.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Researched books and supplemental materials to use with lesson plans.
  • Liaised between parents and administrative staff to clarify classroom and student objectives.
06/2011 to 12/2013 Assistant Store Manager BCBGMAXAZRIA | City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Conducted analysis to address productivity and improve employee morale.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
Education and Training
Expected in 05/2013 Bachelor of Science | Human Ecology University of Maryland - Eastern Shore, Princess Anne, MD GPA:
Expected in Study Abroad Program | International Retail/London Culture Richmond University, London, England, GPA:

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School Attended

  • University of Maryland - Eastern Shore
  • Richmond University

Job Titles Held:

  • Truck Assistant Branch Manager
  • Management Trainee
  • Lead Teacher
  • Assistant Store Manager


  • Bachelor of Science
  • Study Abroad Program

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