, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Committed and dedicated professional. Recognized for strong communication skills with a customer service mind-set; able to establish genuine rapport; diffuse tense situations and interact with individuals and groups of all organizational levels.
Skills
Excellent communication skills
Employee training
Excellent work ethic
Strong interpersonal skills
Energetic
Multi-tasking ability
Excellent time management skills
Customer and vendor relations
People-oriented
Excels in team leadership
Client relationship management
Team development
Strategic planning
Complex problem solving
Proficient in Microsoft Outlook, Word and Excel
Analytical thinker
Experience
12/2015 to CurrentTruck Assistant Branch ManagerNucor Corporation | Lewisville, TX,
Monitors daily operations and supports Branch Manager in necessary duties.
Supervises branch personnel and operations, keeping operations and workflows running smoothly.
Supervised over 25 branch team members and provided management with suggestions regarding performance assessments.
Trained and mentored highly effective teams to meet corporate service standards.
Developed strategy to achieve target sales goals.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Designed sales and service strategies to improve revenue and retention.
Maintains exceptional customer service resulting in rankings above company average every month.
Demonstrates excellent communication skills in resolving product and consumer complaints.
Oversee preventive maintenance for a fleet of 230 vehicles.
Juggles multiple projects and tasks to ensure high quality and timely delivery.
09/2014 to 12/2015Management TraineeLittle Sprouts | Peabody, MA,
Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Assumed responsibilities of store manager during supervisor's absence.
Assisted with administrative tasks to better understand industry processes.
Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
Shadowed managers to gain understanding of organizational expectations and management techniques.
Collaborated with management on marketing strategies to increase sales and gross profit.
Assisted sales personnel with prospecting, acquiring or retaining business.
11/2013 to 09/2014Lead TeacherThe Buckle, Inc. | Barnard, KS,
Organized activities to promote physical, mental and social development of each child.
Involved parents in student learning to increase family interaction and student support.
Maintained secure and disciplined classroom to provide positive learning environment.
Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Created various strategies to engage students and deliver enriching educational opportunities.
Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Communicated objectives for lessons, units and projects to students and parents.
Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
Researched books and supplemental materials to use with lesson plans.
Liaised between parents and administrative staff to clarify classroom and student objectives.
06/2011 to 12/2013Assistant Store ManagerBCBGMAXAZRIA | City, STATE,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Conducted analysis to address productivity and improve employee morale.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Education and Training
Expected in 05/2013Bachelor of Science | Human EcologyUniversity of Maryland - Eastern Shore, Princess Anne, MDGPA:
Expected in Study Abroad Program | International Retail/London Culture Richmond University, London, England, GPA:
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