To secure long term employment with an organization in a dynamic environment that encourages innovative thinking, recognition, and career development. Opportunity to help the company advance efficiently and productively and will utilize my Management, Supervisor &Administrative skills to benefit mutual growth and success. Fifteen years of customer service experience. Expertise Team Lead supporting new hires to the company. Possess excellent verbal and written communication skills. A highly organized professional with more than seven years of Human Resources and Recruiting experience and knowledge with the ability to adapt to various situations. Strong problem solving and decision making skills with the ability to develop and implement effective action plans. Ability to motivate my team members to achieve high performance levels. I was promoted from Senior Coordinator to Team Lead based on leadership qualities, strategic thinking, and astute relationship management skills. Demonstrated experience in the coordination of all aspects of Customer Services to include: Equal Opportunity, recruiting, diversity training and retaining quality employees. Committed to customers, internal and external, as well as the team.
Comerica BankFebruary 2015 to CurrentTreasury Management Representative Livonia, MI
Responsible to respond to telephone, email, and fax inquiries from corporate customers, account officers, treasury management sales officers, relationship specialists, branches and other internal departments.
Serve in a national and international (Canada, Mexico, Asia and across the globe) capacity handling customer inquiries, high level issues, and problem resolution of our national & international customers in all markets and time zones encompassing all lines of business and specialty industries.
Understanding, recognizing and escalating phishing and suspicious transactions.
Resolve and troubleshoot technical inquiries/issues related to sophisticated Treasury Management products/services such as: Comerica Business Connect, TMC Web, and BDC.
Recognize and respond to red flags that can be related to fraud or high risk situations and escalating phishing and suspicious transactions.
Respond based on the time critical and urgency around situations and escalates to management if necessary.
Contribute to the revenue stream generated by cross selling / up selling opportunities contribute to revenue retention of current customer service meeting all referral and sales goals adhering to Manual Authentication (aka Customer Identity Verification) procedures when conducting business via phone, email, or fax to validate/verify individuals prior to releasing information and / or processing business transaction.
SprintNovember 2013 to January 2015Lead Technical Consultant West Bloomfield, MI
Responsible for providing a high level of technical customer service support in a retail environment.
Programming, troubleshooting and testing of cellular phones.
Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand.
Provides resolution to customer issues relating to equipment issues.
Meets or exceeds key performance objectives that include service, repair metrics, sales customer goals.
Credit AcceptanceNovember 2012 to June 2013Insurance Specialist Southfield, MI
Handling inbound calls making outbound calls using CT Vision Call Flow.
Interact with customers gathering support data to ensure claim discrepancies in Artiva systems.
Work a route of 109 to 225 accounts to settle insurance claims monthly.
Send lien releases and titles to insurance companies, request titles from DMV and process repo titles.
Recommend vehicles for repossession when paper necessary.
Collect on past due balances while insurance claims are pending.
Logging checks, pulling checks, endorsement or forwarding to lenders or customers.
Verizon WirelessMay 2009 to June 2012Team Leader Southfield, MI
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Companies Worked For:
Ford Motor Company
Job Titles Held:
Treasury Management Representative
Lead Technical Consultant
Personnel Benefits Representative
Human Resource Support
Bachelor's degree : Risk Management & Insurance Diploma : Business Administration State of Michigan, OFIR License Resident Property & Casualty Producer
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