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Transportation and Logistics Officer Resume Example

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TRANSPORTATION AND LOGISTICS OFFICER
Summary

Proficient materials handling, logistics and warehouse operations specialist, skilled in the movement of hazardous and special cargo in overseas mission-essential logistics operations. Computer-savvy and results-driven with skills in using material management software programs and databases for inventory control and logistics management. Personable and excellent communicator, working collaboratively with peoples of diverse cultures. Motivated to meet deadlines and able to work independently and make decisions within assigned scope of responsibility. Possessing current Secret security clearance.

Skills
  • Unit training coordination
  • Mission coordination
  • Logistics functions
  • Marine Corps Planning Process expertise
  • Logistics execution
  • Invoicing and shipping documentation
  • Dispatching
  • Delivery scheduling
  • Distributing goods
  • Materials handling
  • Training staff
  • Warehouse space management
Experience
Transportation and Logistics Officer , Balisy Transportation LLC, December 2018-CurrentLanham , MD
  • Coordinated and oversaw the execution of logistics operations.
  • Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
  • Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
  • Followed established procedures and protocols regarding loads to promote integrity of shipments.
  • Negotiated with established and developing customers to achieve profitable rates and client satisfaction.
  • Fostered strong relationships with local and national vendors and suppliers.
  • Managed unit operations, including move coordination and training programs.
  • Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
  • Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services.
Certified Nursing Assistant, Visiting Angels, September 2017-October 2018Hyattsvile , MD
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Customer Service Representative, Globacom Nigeria, July 2013-March 2017Lagos, LG
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Sales Representative, Refuge Homes Nig LTD, October 2006-December 2008Lagos, LG
  • Championed contact management system launch to achieve 100% client organization.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Monitored customer order process and addressed customer issues.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Created and implemented store displays, promoting sales and growth.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
Education and Training
Certified Nursing Assistant Nursing , , , Innovative Institute , , Washington DcDCJanuary 2018
Bachelor of ScienceEconomics, , Anambra State University , AkwaAN
August 2010
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Resume Overview

Companies Worked For:

  • Balisy Transportation LLC
  • Visiting Angels
  • Globacom Nigeria
  • Refuge Homes Nig LTD

School Attended

  • Innovative Institute
  • Anambra State University

Job Titles Held:

  • Transportation and Logistics Officer
  • Certified Nursing Assistant
  • Customer Service Representative
  • Sales Representative

Degrees

  • Certified Nursing Assistant
    Bachelor of Science

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