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transitional executive director resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Executive Summary
Accomplished leader with demonstrated ability to deliver mission-critical results. Polished professional with solid experience managing all levels of multiple projects including budgeting and administration. An innovative executive who contributes a unique perspective to challenging organizational issues. Adept at creating strategic partnerships and relationships with organization leaders to support key initiatives.
Core Strengths
  • Leadership
  • Project Management
  • Human Resources
  • Training and Development
  • Community Outreach/Relations
  • Interpersonal Skills
  • Communication Skills 
  • Problem Resolution
Areas of Expertise
Leadership:
  • Created change management strategies to transform organizational cultures and build infrastructures to improve organizational efficiencies.
  • Launched new leadership development program for Chicago Public School system to improve graduation rate among 8th grade students.
  • Managed the executive responsibilities of a consulting firm that achieved 100% benchmarks in two critical areas (i.e. grant funding, 501c3 status).
  • Developed, managed and administered annual budgets of up to 6M.
Project Management:
  • Initiated archival system for City of Chicago Department of Finance annual audit which resulted in 100% compliance with GAAP.
  • Reduced data retrieval time by 40% at City of Chicago Department of Finance audits.
  • Headed the project management of department special events and organization wide projects.
Human Resources: 
  • Enhanced recruitment and diversity strategies and objectives for global investment bank.
  • ​Re-aligned job descriptions to line of business positions leading to significant gains in productivity and a 12% reduction in overtime costs.
Training and Development:
  • Spearheaded employee training programs for various public and private sector clients.
  • Created training resources such as "road maps" and customer relationship manager databases.
  • Managed and mentored over 500 new employees, volunteer staff and students.
Community Outreach/Relations
  • Initiated and established collaborative community partnerships with external partners.
Professional Experience
Transitional Executive Director, 02/2016 to 09/2016
Metlife, Inc.Jaipur, IN,
  • Accountable for HHCD Vision, Mission Delivery; Community Relations and Partnerships; HHCD/Holsten Partnerships; and Leadership Development, Executive Management and Staff Management.
  • Fiscal administration of HHCD's 2-3MM annual budget.
  • Developed and implemented the employer framework for HHCD's partnership with Chicago Housing Authority's (CHA) and City of Chicago's 2015 Summer Youth Employment Program (One Summer Chicago).
  • Recruited businesses and entrepreneurs to employ underserved youth within Chicago's Near North neighborhood.
Leadership Development Consultant, Coach and Mentor, 01/2015 to 05/2015
Ralph LaurenFort Worth, TX,
  • Created, developed and implemented leadership development workshop series to address lack of ambition by 8th grade students (26% on track to graduate at initiation of workshop series).
  • Targeted 80% of 8th grade students to graduate on time (85% graduated on time).
  • Personally mentored 3 of top 5 graduating students.
Project Management Consultant, 05/2013 to 01/2016
Marquette UniversityMilwaukee, WI,
  • Structured protocols and system for archiving all general accounting year-end and closing entries resulting in early completion of annual audit in 2014.
  • Developed and implemented electronic archival system for all fiscal year 2014 year-end general accounting entries resulting in increased productivity of City of Chicago 2015 audit processes.
Part-time Sales Professional, 09/2013 to 01/2016
Productive EdgeChicago, IL,
  • Met 98% of individual weekly sales and credit goals and objectives duration of employment.
  • Developed and cultivated long-term relationships with high-end, upscale clients thru customer service, outreach and technology.
  • Utilized individual strengths to enhance team outcomes.
Adjunct Professor, 02/2010 to 2013
Community College Of PhiladelphiaPhiladelphia, PA,
  • Accountable for teaching general non-elective core classes and business courses to non-traditional, adult students (24 years +) at the undergraduate level in a hybrid, blended e-learning platform along with weekly in-class lectures.
Principal Consultant, 01/2005 to 02/2013
Promethean, Inc.Seattle, WA,
  • Consulted for-profit and non-profit organizations in building infrastructure through providing expertise in four service areas: Strategic Planning, Team Development, Leadership Development and Organizational Design/Re-design and Change Management.
  • Advised entrepreneurs and intrapreneurs with defining and developing organizational plans and strategies based on industry best practices and the need(s) of the organization.
  • Streamlined the tax-exempt status approval process by an average of three (3) months.
  • Guided thorough program evaluations using quantitative and qualitative data analysis, and created subsequent white papers of those evaluations which solidified future funding sources and streams of income for non-profit clients.
  • Achieved national recognition as a Speaker for the 2012 CCDA conference in Minneapolis, MN.
Recruiting Coordinator/Human Resources Professional, 09/2005 to 04/2007
BANK OF MONTREAL/BMO HARRISCity, STATE,
  • Reduced campus recruiting expenses 25% by guiding the strategic planning for line of business staffing needs and developing key portions of a national recruiting strategy targeting 18 top tier schools.
  • Researched, developed and compiled comprehensive job descriptions for all international and national BMO investment banking line of business positions leading to significant gains in productivity and a 12% reduction in overtime costs.
  • Developed the first "Road Map" training handbook that was implemented for BMO Capital Market's national investment banking training program and used as a blueprint for the Canadian market's equivalent program.
  • Rolled out a multi-purpose customer relationship manager (CRM) database which recorded the recruiting process from beginning to end for 90-95% of campus recruiting candidates.
  • Approved recruitment and diversity strategies and objectives for U.S. Investment and Corporate Bank line of businesses by acting as a liaison between line of business executives and human resources, researching and screening both exempt and non-exempt candidates, and developing mutually beneficial working relationships with the career center professional staffs of major undergraduate and graduate business schools.
  • Trained and mentored IB recruits in team development and client relation skill sets.
Youth and Operations Administrator, 05/1999 to 09/2003
SALEM BAPTIST CHURCH OF CHICAGOCity, STATE,
  • Managed a weekly youth microcosm of the larger organization with a separate yearly budget of $250,000.
  • Directed the completion of quality assessments, along with the compilation and analysis of results, that ensured program administration was consistent with organization strategic goals.
  • Grew volunteer engagement by 30%.
  • Planned and facilitated project management of department special events and organization-wide projects including State-wide Prison Initiative, Volunteer Banquet for 2000 volunteers, Easter Service at the UIC Pavilion for 8500 members, Singles Ministry Conference for 2000 participants, and Back to School concert for 1500 youth.
Special Assistant to the President, 05/1997 to 03/1999
HEDGE FUND RESEARCH, INCCity, STATE,
  • Oversaw all administrative and accounting projects for the management and teams of HFR, LLC which maintains the industry's largest database of hedge fund managers and transparent hedge funds.
  • Reduced accounting errors from 15% to 5% and sped up the process by 300% by initiating and managing the implementation of the company's first fully automated, real time, user friendly, paperless accounting software in a high volume department.
  • Managed external client and vendor relationships by developing actionable service strategies designed to promote profitable outcomes for all parties.
Business Manager, 02/1995 to 04/1997
YMCA OF METROPOLITAN CHICAGOCity, STATE,
  • Directed a team of six full and part-time staff in improving productivity, sales and client relations.
  • Initiated client programs and initiatives that increased membership sales and staff productivity 20%, while developing customer service initiatives aimed at deceasing client complaints 70%.
Education
Master of Arts degree: , Expected in 2004 to DePaul University - Chicago, Illinois
GPA:
Cum Laude Evaluating and Improving Organizational Systems
Bachelor of Arts: Accounting Information Systems and Business Management, Expected in 2001 to DePaul University - Chicago, Illinois
GPA:
Accounting Information Systems and Business Management
Associate of Science: Accounting, Expected in 1985 to National Education Center - Birmingham, Alabama
GPA:
Personal Interests
Former Board Member, Membership Committee, Board Mentor, DePaul University Alumni Board; Certificate in Applied Leadership for Professionals, SNL Graduate Program - DePaul University; Former Professional Advisor, School for New Learning, DePaul University; Former Board Officer, Holsten Human Capital Development; Former Advisory Board Member, Near North Unity Program (NNUP); Partner and Volunteer, Park Community Church; 2013 Woman of Spirit and Action Award, DePaul's Women's Network (DWN); 2015 Special Acknowledgement given at Jenner Elementary Academy of the Arts graduation for Leadership Development workshops and mentoring.
Skills
accounting, general accounting, accounting software, administrative, budget, business process, Change Management, coaching, Community Relations, Conflict Resolution, consulting, contracts, CRM, client, clients, client relations, customer service, data analysis, databases, Delivery, employee training, special events, Executive Management, Finance, financial, funds, grants, grant proposals, Human Resources, Team Development, Leadership Development, Managing People, managing, management consulting, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Publisher, SharePoint, Word, Negotiation, internet research, Oracle, Organizational Design, organizational development, Project Management, proposals, protocols, psychology, QuickBooks,  Recruiting, recruitment, Reporting, researching, sales, Salesforce, Staff Management, staffing, strategy, strategic, Strategic Planning, Teamwork, white papers, Vision, workshops 

Additional Information
  • Awards, Professional and Social Affiliations: Former Board Member, Membership Committee, Board Mentor, DePaul University Alumni Board; Certificate in Applied Leadership for Professionals, SNL Graduate Program - DePaul University; Former Professional Advisor, School for New Learning, DePaul University; Former Board Officer, Holsten Human Capital Development; Former Advisory Board Member, Near North Unity Program (NNUP); Partner and Volunteer, Park Community Church; 2013 Woman of Spirit and Action Award, DePaul's Women's Network (DWN); 2015 Special Acknowledgement given at Jenner Elementary Academy of the Arts graduation for Leadership Development workshops and mentoring.

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Resume Overview

School Attended

  • DePaul University
  • DePaul University
  • National Education Center

Job Titles Held:

  • Transitional Executive Director
  • Leadership Development Consultant, Coach and Mentor
  • Project Management Consultant
  • Part-time Sales Professional
  • Adjunct Professor
  • Principal Consultant
  • Recruiting Coordinator/Human Resources Professional
  • Youth and Operations Administrator
  • Special Assistant to the President
  • Business Manager

Degrees

  • Master of Arts degree
  • Bachelor of Arts
  • Associate of Science

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