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Training Store Manager Resume Example

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TRAINING STORE MANAGER
Professional Summary

Driven Training Store Manager with sales and managing talents in sales. Organized, strategic and patient with over ten years of experience. Accomplished at providing leadership, mentorship and guidance for five employees resulting in turnover decrease and increase in overall sales.

Accomplishments
  • Supervised team of five staff members.
  • Documented and resolved customer complaints which led to satisfactory results.
  • Resolved product issue through consumer testing.
Skills
  • Staff Management
  • Supervision
  • Staff training/development
  • Loss prevention
  • Stock management
  • Cash register operations
  • Refunds and exchanges
  • Sales and Marketing
  • Recruitment
  • Sales forecasting
  • Cash Management
  • Customer-oriented
  • Customer assistance
  • Payment collection
Work History
03/2012 - 03/2020Training Store Manager | Trinh's Floreria - Harlingen, TX
  • Supported store opening by setting up office space, equipment and POS systems.
  • Opened and closed store five days per week.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Proposed innovative ideas to increase market share.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in money management, customer service and setting up displays to boost sales depending on the season.
  • Oversaw, trained and encouraged five cashiers, promoting culture of efficiency and performance.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Greeted customers and directed to requested products.
  • Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
05/2008 - 10/2012Assistant Store Manager | Family Dollar Stores Inc. - Harlingen, TX
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Assisted store manger in meeting standards for customer service and quality.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Conducted store inventories once per quarter.
  • Promoted to Assistant Manager after only six months with company.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised team of four employees and provided feedback on performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Monitored security and handled incidents calmly.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Attained expert level of product knowledge, becoming go-to person for major sales.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Trained new-hires on sales procedures to better service customers.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Interviewed, hired and trained eight staff associates and equipped to comply with company policies and procedures.
  • Trained and managed associates in customer service and sales techniques.
09/2008 - 11/2008Customer Service Representative | K-Mart - Hendersonville, NC
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information to customers regarding K-Mart's charge card and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
06/2001 - 04/2007Waitress | Vela's Restaurant - Harlingen, TX
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Prepared beverages and filled food orders for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Bussed and reset ten tables per shift, working efficiently to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
08/2009Texas State Technical College - Harlingen, Harlingen, TXGED:
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Resume Overview

Companies Worked For:

  • Trinh's Floreria
  • Family Dollar Stores Inc.
  • K-Mart
  • Vela's Restaurant

School Attended

  • Texas State Technical College - Harlingen

Job Titles Held:

  • Training Store Manager
  • Assistant Store Manager
  • Customer Service Representative
  • Waitress

Degrees

  • GED :

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