training store manager resume example with 4+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Experienced Customer Service professional with strong leadership and relationship-building skills. Reliable and able to adapt to any circumstance to ensure customer satisfaction while maintaining all integrity, policy and procedures. Experienced multi skilled professional available for any career advancement opportunity.
Dependable Training Store Manager skilled in theories and methods used in designing, developing and delivering successful training programs in retail. Offering 10 years of hands-on experience driving strategic direction, change and process improvements. Motivated, detail-oriented and courteous individual with outstanding problem-solving abilities.
Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection and Development abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 60 pounds.
Hardworking and strong individual with extensive knowledge of warehouse organizations. Resourceful worker with training in outlook and excel use. Proven history of reorganizing processes for increased productivity.
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Coen Markets, Inc. – Burgettstown, PA
- Evaluated and communicated trainee participation and performance in reports to management.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Role-played with employees to help sharpen skills and learn to deal with challenging situations.
- Established and exceeded organizational performance and individual performance goals.
- Identified and communicated to management regarding areas needing additional training.
- Formulated pricing policies by reviewing merchandising activities and studying trends.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Reported on buying trends, customer needs, and profits
- Trained employees on new software with minimum level of frustration and training friction.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Michaels Stores – Princeton, NJ
- Coached the team on effective upselling and cross-selling methods.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Responded to customer questions and requests in a prompt and efficient manner.
- Mentored new sales associates to contribute to the store’s positive culture.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Identified potential shoplifters and alerted management.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Greeted customers in a timely fashion while quickly determining their needs.
- Cleaned and organized the store, including the checkout desk and displays.
- Supervised and directed all merchandise and shipment processing.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Answered customer telephone calls promptly and in an appropriate manner.
- Built relationships with customers to increase likelihood of repeat business.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Promoted and supported strong relationships with local community organizations in surrounding area.
Forward Air – Springfield, MA
Used various systems to assist with answering calls in regards to billing, technical support, scheduling appointments and processing sales orders. Promoted up selling and also assisted with training new hires and floor support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
Butler Traditional High school - 2222 Crumns Lane, Louisville, KY 40216
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Resume Overview
School Attended
- Butler Traditional High school
Job Titles Held:
- Training Store Manager
- Assistant Store Manager
- Customer Service Representitive
Degrees
- High School Diploma
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