Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dependable Training Store Manager skilled in theories and methods used in designing, developing and delivering successful training programs in Food industry. Offering 27 years of hands-on experience driving strategic direction, change and process improvements. Motivated, detail-oriented and courteous individual with outstanding problem-solving abilities.

Skills
  • Cashiering
  • Product analysis
  • Merchandise control
  • Employee training and hiring
  • Schedule management
  • Employee development
  • Supervision and training
  • Customer retention
  • Sound judgment
  • Policy/program development
  • Cross-functional team management
  • Profit and loss accountability
  • Recruiting and hiring
  • Performance improvements
  • Cost analysis and savings
Education and Training
Argo High School Summit, IL, Expected in 06/1996 High School Diploma : - GPA :
Experience
Dave & Buster's, Inc. - Training Store General Manager
Rochester, NY, 01/2005 - 05/2021
  • Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
  • Established and exceeded organizational performance and individual performance goals.
  • Conducted personnel performance appraisals to assess training needs and build career paths.
  • Identified and communicated to management regarding areas needing additional training.
  • Role-played with employees to help sharpen skills and learn to deal with challenging situations.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Reported on buying trends, customer needs, and profits.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Trained, managed and motivated employees to promote professional skill development.
Ollie's Bargain Outlet - General Manager
York, PA, 01/2005 - 02/2010
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Tracked monthly sales to generate reports for business development planning.
Moe's Southwest Grill - Co Manager
De Land, FL, 10/1996 - 09/2004
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Increased occupancy through dynamic marketing initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
Wendy's - Shift Manager
City, STATE, 07/1995 - 07/1996
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Documented receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Oversaw sales and marketing operations while developing strategic partnerships.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Leadership - Served as key contributing member to Leadership team.
  • Led team to achieve customer courtesy, earning recognition from upper management and financial reward.
  • Drove 80% improvement in 8 months profits through aggressive training and developing.
  • Trained multiple General Manager's in the company to run a successful business.
  • Trained company on Freestyle drink stations, and new Fryers
  • Opened first Image activation in Chicago Land Area

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Resume Overview

School Attended

  • Argo High School

Job Titles Held:

  • Training Store General Manager
  • General Manager
  • Co Manager
  • Shift Manager

Degrees

  • High School Diploma

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