Dependable Training Store Manager skilled in theories and methods used in designing, developing and delivering successful training programs in Food industry. Offering 27 years of hands-on experience driving strategic direction, change and process improvements. Motivated, detail-oriented and courteous individual with outstanding problem-solving abilities.
Skills
Cashiering
Product analysis
Merchandise control
Employee training and hiring
Schedule management
Employee development
Supervision and training
Customer retention
Sound judgment
Policy/program development
Cross-functional team management
Profit and loss accountability
Recruiting and hiring
Performance improvements
Cost analysis and savings
Education and Training
Argo High SchoolSummit, IL, Expected in 06/1996 – –High School Diploma: - GPA:
Experience
Dave & Buster's, Inc. - Training Store General Manager Rochester, NY, 01/2005 - 05/2021
Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
Established and exceeded organizational performance and individual performance goals.
Conducted personnel performance appraisals to assess training needs and build career paths.
Identified and communicated to management regarding areas needing additional training.
Role-played with employees to help sharpen skills and learn to deal with challenging situations.
Trained employees on new software with minimum level of frustration and training friction.
Interviewed and hired team members which demonstrated dedication and added value to team.
Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Reported on buying trends, customer needs, and profits.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Generated daily operational and sales reports for corrective action or continuous improvement.
Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
Trained, managed and motivated employees to promote professional skill development.
Ollie's Bargain Outlet - General Manager York, PA, 01/2005 - 02/2010
Managed shrink processes and inventory levels for corrective action planning to save costs.
Built and maintained loyal, long-term customer relationships through effective account management.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Designed sales and service strategies to improve revenue and retention.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Tracked monthly sales to generate reports for business development planning.
Moe's Southwest Grill - Co Manager De Land, FL, 10/1996 - 09/2004
Reviewed all leases to guarantee proper level of service for tenants.
Oversaw daily operations, maintenance and administration of various properties.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Increased occupancy through dynamic marketing initiatives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Trained employees on additional job positions to maintain coverage of roles at all times.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Wendy's - Shift Manager City, STATE, 07/1995 - 07/1996
Generated reports to assess performance and adjusted workflows to realign with targets.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Upheld company standards and compliance requirements for operations and cleanliness.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Documented receipts, employee hours and inventory movements.
Managed schedules, accepted time off requests and found coverage for shifts.
Coordinated shift-based inventory receiving, auditing and restocking.
Oversaw sales and marketing operations while developing strategic partnerships.
Treated associates with fairness and respect, providing recognition of accomplishments.
Accomplishments
Consistently maintained high customer satisfaction ratings.
Leadership - Served as key contributing member to Leadership team.
Led team to achieve customer courtesy, earning recognition from upper management and financial reward.
Drove 80% improvement in 8 months profits through aggressive training and developing.
Trained multiple General Manager's in the company to run a successful business.
Trained company on Freestyle drink stations, and new Fryers
Opened first Image activation in Chicago Land Area
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