Skilled Training Specialist committed to addressing customer concerns with speed, accuracy and professionalism.
Resourceful Teacher /Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction who consistently meets and exceeds productivity goals.
Seasoned Training Specialist Supervisor who has directed call centers consisting of 15-20 representatives.
Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
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Promoted to Call Center Training Specialist in a year.Exceeded corporate target for customer satisfaction for three months in a row.
Promoted to Call Center Training Specialist in a year.
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