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training specialist ii promotion resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Compassionate Trainer with 8 years of experience teaching adults and developing training programs and materials to aid employees to thrive and succeed in their jobs. To obtain a position that will enable me to use my strong organizational and educational training skills.
Education and Training
Montgomery College Takoma Park, MD Expected in 2011 Certificate : Communication - GPA :
  • 2013 - American Management Associations- Business Communications Certificate 2010 - 2011 Montgomery College - Communication Courses - Takoma Park, MD
Calvary Bible Institute , Expected in 2010 Certificate of Biblical Studies : Biblical Studies - GPA :
  • 2006 - 2010 Calvary Bible Institute - Certificate of Biblical Studies
Cedar Valley Community College Lancaster, TX Expected in 1999 : English - GPA :
  • 1998 - 1999 Cedar Valley Community College- English courses - Lancaster, TX
Certifications
2013 - American Management Associations- Business Communications Certificate 2010 - 2011 Montgomery College - Communication Courses - Takoma Park, MD 2006 - 2010 Calvary Bible Institute - Certificate of Biblical Studies
Skills and Accomplishments
  • Training and Instructional Design
  • Adult Learning Theories
  • Program and Project Management
  • Organizational Development
  • Microsoft Word, Excel, PowerPoint, Publisher
Professional Experience
Pgim Global Short Duration High Yield Fund, Inc. - Training Specialist II (Promotion)
Forest Hills, NY, 08/2008 - Current
  • Create and modify training programs that will meet the specific training needs of the company.
  • Research, organize and conduct interpersonal training programs, seminars, and conferences for all levels of corporate personnel.
  • Conduct training needs analysis and provide input on present/future training requirements.
  • Design/modify material for new training programs, reviews, evaluates and modifies existing/proposed programs and recommends appropriate changes.
  • Prepares and distributes training documentation such as instructional material, handouts, evaluation forms, and visual aids; uses multimedia presentation equipment.
  • Direct the continual development, implementation, and evaluation of all fitness and wellness programs for all employees.
Drizly - Installation Representative
Boston, MA, 03/2006 - 08/2008
  • Responsible for installing and testing software applications and interfaces for MICROS e7, 3700, 8700, 9700 and Paymentech Gift cards systems via phone or remote support which enables the client to process credit card payments.
  • Training and providing direction to newly hired employees.
  • Upon request, assume supervisory duties when the manager is out of the office.
Merchant Link, LLC - Lead, Merchant Services Coordinator III
City, STATE, 03/2000 - 03/2006
  • Maintain excellent customer service relationship with the clients, which encompassed communicating functions and advantages of Merchant Link services to merchants, banks and processors.
  • Implemented the Quality Control process, which is currently in use today.
  • Performed quality assurance of new account implementation to ensure data Integrity.
  • Extensive client contact, pertaining to account information.
Paymentech, LLC - Quality Control Specialist/ Team Leader (Promotion)
City, STATE, 03/1999 - 02/2000
  • Performed quality assurance of new account implementation.
  • Proofread account set-ups and scrutinized all aspects of the implementation process.
  • Logged errors into QA Access database.
  • Analyzed error trends and made recommendations for changes to management for future error prevention.
Paymentech, LLC - National Account Representative/Group Leader
City, STATE, 07/1995 - 03/1999
  • Assigned and tracked workload for 3-4 personnel.
  • Keyed incoming applications on First USA system.
  • Set up coding, download and ship Credit Card terminals.
  • Trained merchants on the use of their terminal.
  • Trained employees on setting up merchant accounts on various networks.
Paymentech, LLC - Customer Service Representative
City, STATE, 10/1994 - 07/1995
  • Received incoming calls from merchants regarding statements, deposits, chargebacks and retrievals.
  • Researched merchant issues and resolved problems.
IBM Corporation - Customer Support Representative
City, STATE, 08/1993 - 09/1994
  • Sent letters to customers regarding equipment maintenance.
  • Answered telephone inquiries.
  • Tracked revenue generated from letters.
Community Involvement
Affiliations
Presentations
Research, organize and conduct interpersonal training programs, seminars, and conferences for all levels of corporate personnel
Skills
Training, New Account, Quality Assurance, Quality Control, Documentation, Learning Needs Analysis, Training Documentation, Training Needs Analysis, Training Programs, Customer Service, Receptionist, Retail Sales, Credit, Credit Card, Clients, Coding, National Account, Payments, Testing, Customer Support, Equipment Maintenance, Maintenance, Telephone, Access, Database, Proofread, Qa, Ups, Customer Service Representative, Incoming Calls, Adult Learning, Excel, Instructional Design, Microsoft Word, Org Development, Organizational Development, Powerpoint, Project Management, Publisher, Teaching, Word

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Resume Overview

School Attended

  • Montgomery College
  • Calvary Bible Institute
  • Cedar Valley Community College

Job Titles Held:

  • Training Specialist II (Promotion)
  • Installation Representative
  • Lead, Merchant Services Coordinator III
  • Quality Control Specialist/ Team Leader (Promotion)
  • National Account Representative/Group Leader
  • Customer Service Representative
  • Customer Support Representative

Degrees

  • Certificate
  • Certificate of Biblical Studies

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