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Training Specialist Resume Example

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TRAINING SPECIALIST
Summary

Enthusiastic Training Specialist with outstanding record of achievement in training new hires. Passionate about changing lives and making workplaces safer, healthier and happier. Committed to continuous improvement. Additionally, works closely with team members to design, develop, and deploy effective training.

Skills
  • Microsoft Word/Excel/Power Point
  • Outlook
  • Articulate Storyline
  • Administrative
  • Coaching
  • Public Speaking
  • Typing skills
  • Excellent written communication
  • Classroom experience
  • Benefits training
  • Finance
  • Training program development
  • Business Administration
  • Team-building activities
  • Orientation procedures
  • Training manuals and materials
  • Communications
  • Customer service
  • Planning and coordination
  • Administrative support
  • Organization
Experience
11/2016 to Current
Training SpecialistFirst Community Credit Union － Chesterfield, MO
  • Evaluated credit union processes, employee performance, and training progress to determine additional training needs.
  • Developed complete training programs and led training using expert learning techniques.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Checked tracking systems for student and instructor leaves, attendance scores, and overall performance.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Educated, coached, and mentored 170 new hires in multiple positions.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Traveled as many as 8 days per month to branch sites for training purposes.
  • Devised eLearning modules using Articulate Storyline and CUNA Professional Development.
  • Tracked attendees, participation and understanding of course material.
  • Developed and maintained training materials and benefits packets for new hires.
  • Guided new hires through orientation, on-boarding, and explained documentation requirements to facilitate HR process.
  • Submitted monthly, quarterly and weekly reports to Training Manager to track mandatory requirements.
  • Facilitated training to install knowledge of federal, state, and local regulations and requirements.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
02/2013 to 11/2016
Universal BankerPNC Bank － St. Louis, MO
  • Completed routine teller tasks with high accuracy, including transfers, deposits and bill payments.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Put together and executed loan documents.
  • Customized products and services to meet specific banking requirements.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Completed daily cash balancing, including the ATM.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Modified, opened and closed customer accounts.
08/2012 to 05/2013
Eloquii Brand ManagerThe Limited － St. Louis, Galleria
  • Stylist for the plus size clothing line
  • Provided a personalized shopping experience to all customers
  • Merchandised the specialized department based on customer feedback
  • Developed brand identity with distinctive graphic style and tone for all company communications.
  • Drove brand development, maintenance, and optimization while working closely with sales workforce to effectively align products with consumer demands.
  • Recommended product changes to enhance customer interest and maximize sales.
03/2010 to 08/2012
Customer Service SpecialistNordstrom Direct － Cedar Rapids, IA
  • Responsible for assisting customers through incoming calls -Resolving conflicts while maintaining high quality standards -Keeping up to date on all products and services
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Received outstanding feedback for providing attentiveness and patience when
  • Relayed productive customer feedback to marketing teams.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Resolved average of 250 inquiries in any given week, consistently meeting performance goals.
  • Processed orders, keeping customers advised of status.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
05/2009
Bachelor of Fine Arts: Theatre ArtsNebraska Wesleyan University － Lincoln, NE
05/2007
Associate of Arts: Liberal ArtsKirkwood Community College － Cedar Rapids, IA
Additional Information

In addition to my aptitude for training new hires, assisting with new hire on-boarding, and serving as a training administrator, in my spare time I participate in numerous theatre groups across the St. Louis metro area. For the last 25 years, I have participated in over 100 productions, serving a team of devoted theatre personnel with roles such as playwright, actor, director, choregrapher, set crew member, and costumer. Being an active contributor to a team devoted to a greater goal is something I am thoroughly passionate about, and I utilize my experience to heighten my public speaking, writing, and team building skills on a day to day basis.

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Resume Overview

Companies Worked For:

  • First Community Credit Union
  • PNC Bank
  • The Limited
  • Nordstrom Direct

School Attended

  • Nebraska Wesleyan University
  • Kirkwood Community College

Job Titles Held:

  • Training Specialist
  • Universal Banker
  • Eloquii Brand Manager
  • Customer Service Specialist

Degrees

  • Bachelor of Fine Arts : Theatre Arts
    Associate of Arts : Liberal Arts

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