training specialist resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
  • My Training Video:
Professional Summary

I have a passion for human resources and training and development. While with Wright & Filippis, the company created a training position specifically for me in which I thrived. I created, implemented and maintained the training programs for Wright & Filippis home medical, customer service, distribution, respiratory and clinical departments, helping build the organization into the largest privately owned HME company in the United States. While with TREMEC, I created their position competency requirements and worked with each department to ensure employees received training to meet and maintain those requirements.

  • Human Resources
  • Infection control
  • Payroll
  • Performance reviews
  • Recruitment
  • Online training experience
  • Training program development
  • Training material development
  • Employee training
  • Operational improvement
  • Regulatory compliance
  • Budget management
Work History
Training Specialist, 11/2017 to 05/2020
Maximus, Inc.Augusta, ME,
  • Collaborate with managers and supervisors to establish and maintain position competency requirements and competency levels for 300 employees
  • Arrange internal and external training to close competency gaps
  • Conduct training classes in orientation, compliance, safety and skill enhancement and other subjects as needed
  • Maintain tracker in SharePoint for training activities conducted and employee hours of attendance,
  • Create and present monthly reports on training activities for corporate office
  • Establish and maintain training budget for all departments
  • Create Job Descriptions
  • Create and maintain Training Plan
  • Member of Safety Team and served as backup to Health Safety & Environmental Coordinator, assuming that role in her absence, performing safety audits and accident investigations
  • Create and email Daily Safety Messages to managers and supervisors to disseminate to their employees
  • Ensure proper levels of PPE are maintained and used by employees
  • Recruitment, including candidate selection, screening, interviewing, presenting offers and on-boarding
  • Responsible for all internal promotional opportunities, including collaborating with management to create and post Job Descriptions, screening and interviewing internal candidates and presenting offers
  • Served as administrator of Toys for Tots program
On-Site Manager, 11/2016 to 11/2017
First Bank And TrustNorth Kansas City, MO,
  • Recruitment, including sourcing candidates, screening, interviewing and on-boarding
  • Customer service for two tier-one automotive suppliers, interacting with Human Resource department, managers and supervisors to gain feedback on employee performance and customer needs
  • Increased head count at primary customer 120% in six months
  • Conduct employee performance reviews and issue Performance Improvement Plans as needed and monitor employee progress
  • Issue disciplinary actions as necessary and follow up on a regular basis to ensure change in conduct
  • Perform terminations as necessary
  • Maintain employee files in HRIS
Assistant Operations Manager, 03/2015 to 03/2016
Shamrock FoodsGlenwood Springs, CO,
  • Managed a team of four On-Site Managers managing Human Resource functions for contract employees working at five automotive manufacturing facilities in Taylor and Lansing areas
  • Increased head count at Lansing based customer from 65 to 235 in less than 6 months
  • Recruited, interviewed, tested and placed candidates for contract positions Conducted orientations, quality checks, payroll, counseling and terminations
  • Prepared weekly and monthly progress reports on office activities and accomplishments for Cardinal officers Maintained employee and account information in HRIS
  • Created and presented financial and demographic reports to clients
Training Coordinator, 07/2002 to 07/2014
Abb LtdReno, NV,
  • Screened, interviewed, hired and trained Delivery Technicians
  • Partnered with management and supervisors to assess inter-departmental training needs and created and implemented training programs for over 30 facilities
  • Trained Customer Service and Call Center Representatives in medical equipment, infection control, patient instruction and corporate policies and procedures
  • Administered one on one, small group and classroom style training sessions
  • Conducted job shadowing and created employee performance reviews
  • Composed and administered employee performance improvement plans as necessary and follow-up ensuring compliance with goals and requirements
  • Constructed and maintained over 30 competency modules detailing training procedures and documenting training activities and individual employee competency as required by The Joint Commission
  • Created equipment training videos for staff retraining
  • Authored and maintained series of 14 instruction booklets to ensure customers had complete, accurate and current information on how to safely and effectively use medical equipment and supplies, including writing all text and photography
  • Created distribution reference manual detailing company policies and procedures governing the distribution department
  • Produced numerous formal and informal policies and supporting documents governing activities of the distribution department
  • Administered companywide OSHA training for over 30 W&F facilities across Michigan and Toledo
  • Performed, documented and maintained documentation of facility audits for: DOT, EPA, FDA, Joint Commission (JCAHO), infection control, CDC and company policies and procedures
  • Formed and conducted annual classroom meetings and webinars, using PowerPoint and GoToMeeting, to disseminate information to distribution personnel and management, company-wide
  • Served 8 years as administrator of Wright & Filippis' Toys for Tots campaign
Bachelor of Arts: Human Resource Management, Expected in to Western Michigan University - Kalamazoo, MI,
  • Minors in Business and Economics
Certificate: Home Medical Equipment, Expected in to Med U. HME Mastery Program - ,
  • On-line certifation course on home medical equipment
Trainer Certification: Driver Improvement Instructor, Expected in 2010 to Hartford 3D Driver Improvement - Troy, MI,

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Resume Overview

School Attended

  • Western Michigan University
  • Med U. HME Mastery Program
  • Hartford 3D Driver Improvement

Job Titles Held:

  • Training Specialist
  • On-Site Manager
  • Assistant Operations Manager
  • Training Coordinator


  • Bachelor of Arts
  • Certificate
  • Trainer Certification

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