training specialist resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
I'm a competent individual with proficient language, interpersonal and time-management skills, looking to apply my education and experience with Sandia National Laboratory as a Project Manager.
I am a people-focus, business savvy, and intuitive. I possess a comprehensive background in project planning and development. Attentive to detail with experience in coordinating projects, programs and improvements. In a nutshell, I am a hardworking and passionate person with strong organizational skills and ready to help achieve Sandia's mission, values and goals.
Education
University of New MexicoAlbuquerque, NMExpected in 2023 ā āMaster of Science:Project Management - GPA:
New Mexico Highlands UniversityLas Vegas, NMExpected in 2019 ā āMaster of Business Administration:Human Resource Management - GPA:
University of New MexicoAlbuquerque, NMExpected in 2015 ā āBachelor of Science:Sign Language Interpretation - GPA:
Certifications
Change Management, Prosci - 2020
ITIL Certification - 2020
Skills
Lean manufacturing and design
Project planning and development
Advanced problem solving
Business process re-engineering
Change Control Processes
Project Management
Technical Support
Microsoft Active Directory
Budget administration
Procedure development
Safety and compliance
Team Bonding
Work History
Maximus, Inc. - Project Coordinator , , -
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Coordinated presentations for customers and project members to detail project scope, progress and results.
Tracked hours and expenses to keep project on task and within budgetary parameters.
Wrote technical narratives to document processes and design changes.
Maintained database and spreadsheets with accurate inventory and status.
Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
Kept projects on schedule by managing deadlines and adjusting workflows.
Established rapport and engaged with stakeholders to build lasting professional relationships.
Created job files for each project and maintained current data in each file.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Photocopied, distributed and emailed documents to project managers.
Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Prepared meeting agendas and minutes for distribution and record keeping.
Responded to requests for information on maJessicaals to inquiring parties.
Horizontal - Training Specialist Minnetonka, MN, 10/2021 - Current
Conducted orientation sessions to assess skill levels and areas of strength and weakness.
Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Created curricula, instructions, documents and written tests for various types of training courses.
Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Fostered relationships with vendors to promote positive working relationships.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Eliminated discrepancies in progress by reviewing performance, spend and timeline.
Drove team success through shared vision and recognition of quality performance.
Identified plans and resources required to meet project goals and objectives.
Identified, reviewed and applied policies and procedures.
Maintained open communication by presenting regular updates on project status to customers.
Great American Insurance Group - HR Service Representative Gainesville, FL, 04/2018 - 10/2021
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Analyzed issues and employed improvement processes.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Conserved time and improved workflows by handling special projects and emergency solutions.
Provided troubleshooting and technical assistance in use of Oracle and EDRMS system.
Implemented quality control initiatives to reduce downtime and increase revenue.
Delivered consultative services and recruited qualified and diversified candidates for employment.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Reviewed and screened applicant resumes to identify qualified candidates.
Completed projects on time and under budget while resolving complex issues for senior leaders.
Performed timely project management within budget constraints for issues regarding executive leadership.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Scheduled appointment to resolve more complex issues.
Ac Transit - Technical Analyst Oakland, CA, 07/2016 - 04/2018
Defined program-level goals and resource plans in coordination with UNM-IT department and senior staff.
Assessed business requirements and recommended technical products and solutions to meet needs.
Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
Performed quality assurance and quality control assessments of support ticket fulfillment.
Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
Cultivated professional working relationships with internal personnel, vendors and suppliers.
Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
Company Name - Administrative Coordinator City, State, 05/2015 - 07/2016
Monitored and directed incoming mail and prepared outgoing mail.
Collaborated in timely processing of billing and accounts receivables.
Prepared detailed documents and reports in adherence administrative processes.
Reduced intake processes time by developing application tracking and filing systems.
Transcribed meeting minutes for management's records.
Made travel arrangements for staff members.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Achieved specific team objectives and collection activity.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
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