Training Specialist Resume Example Amerihealth Caritas Health Plan

TRAINING SPECIALIST

Skills

Practice Management training
Classroom experience
Product development
Presentation design
Technical support understanding
Customer service expertise
Documentation skills
Scheduling and calendar management
CRM and office management software
Data entry
Relationship selling
On-site product demonstrations
Sales closing
Product and service knowledge
Product management and pricing
Post-sales support

Territory sales
Customer needs assessment
Customer retention abilities
Friendly, positive attitude
Analytical
Work ethic
Collaboration
Training & Development
Multitasking
Motivational speeches
Large group presentations
Engaging style
Research proficiency
Time management
People skills
Microsoft office suite

Education and Training

Bachelor of Science - Business Management

Trinity Christian CollegeCity

Magna cum laude graduate

Summary

Knowledgeable, seasoned, enthusiastic, Talented, Dynamic, industrious,history of efficiently, dedicated, motivated, energetic, personable, ambitious, results focused... Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Talented Training Specialist well-versed in leading individual and group training devoted to topics like [Area of expertise] and [Area of expertise]. Motivational leader with quality-driven and innovative approach. Looking to offer [Number] years of experience in [Industry] to new role with room for advancement. Enthusiastic Training Specialist with outstanding record of achievement in training new hires. Passionate about changing lives and making workplaces safer, healthier and happier. Committed to continuous improvement. Industrious Training Coordinator with expertise in organizing successful training events. Effective at planning training sessions, preparing training materials, booking suitable facilities and arranging for equipment. Budget-minded when purchasing event refreshments and necessities to stretch funds, resulting in outstanding training events. Polished Training Coordinator with [Number] years in planning highly-attended training programs. Instrumental in creating training curriculum by researching latest [Industry] resources and trends. Technical master with expertise in designing cutting-edge presentations as well as setting up audiovisual equipment for training lectures. Personable [Job Title] leveraging [Number] years of performance to contribute to employee-centered training objectives. Collaborative nature and strategic approach to problem-solving with passion for boosting team morale through effective orientation and training materials. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Experience

Training SpecialistAmerihealth Caritas Health Plan | Orlando , FL10/2005 - 07/2020

Facilitated adoption of new real estate loan software by providing one-on-one training and guidance to loan officers.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Cross-trained on [Type] devices and continued training end users in new applications.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
Administered course content, schedules and attendance utilizing learning management system (LMS).
Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Managed various training courses by developing curricula, instructions, documents and written tests.
Developed complete training programs and led training using expert learning techniques.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Traveled as many as [Number] days per month to client sites for training purposes.
Implemented variety of skills to equip and enable employees to bring their best to work every day.
Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Developed and managed [Description] training classes to meet needs of [Type] clients.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Identified and communicated to management regarding areas needing additional training.
Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
Evaluated and communicated trainee participation and performance in reports to management.
Tracked attendees, participation and understanding of course material.
Devised eLearning modules using SoftDent and Win OMS practice management software.
Trained employees on new software with minimum level of frustration and training friction.
Educated, coached and mentored several new hires in the training department on SoftDent and Win OMS.

ConsultantKaiser Permanente | Selma , CA01/1997 - 10/2005

Created sales and revenue-generating opportunities in new markets to improve bottom line.
Developed customized sales techniques to successfully sell and upsell Practice Management software and administrative services to new and existing clients.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Monitored customer order process and addressed customer issues.
Improved overall customer purchasing experiences to promote steady revenue.
Contacted new and existing customers to discuss how specific products could meet needs.
Established and serviced [Number] accounts in assigned territory.
Received [Type] award in [Year] for delivering exemplary service while driving strategic business initiatives.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Prepared and processed contracts and order forms for new and existing customers.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Developed training materials, conducted webinars and authored wikis for user training and support use.
Updated and reconfigured existing and new computers with current software and operating systems.
Consistently responded to customer service emails within standard window for optimal response.
Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Configured new employee work stations, including all hardware, software and peripheral devices.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Documented repair processes and helped streamline procedures for future technical support actions.
Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer queries effectively.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Office ManagerSwiss Re | Schaumburg , IL08/1988 - 01/1998

Increased office organization by developing filing system and patient record protocols.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Supervised 12 Hygienist, Assistants and Administrative team members. Offered assistance in job duties to promote optimal productivity.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Automated office operations, managing patient correspondence, record tracking and data communications in database and case management software.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Implemented practice management software.
Managed all aspects of data management for CRM programs and proprietary database to include [Timeframe] updates and backup, report generation and troubleshooting or repair service requisition.
Managed inventory and purchase of supplies for office operations and [Equipment] maintenance.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Directed team of [Number] administrative professionals to meet team needs in fast-paced environment.
Streamlined operational efficiencies by providing timely computer diagnosis and repair.
Supervised [Type] office with [Number] employees, consistently cultivating productive and positive work atmosphere.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Automated office operations to manage client correspondence, record tracking and data communications.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Drafted manuals and resources for identifying access to services.
Created training program for new office employees, decreasing training time [Number]%.
Greeted visitors promptly and directed to correct locations.
Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
Organized patient files and streamlined operations to improve efficiency.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Monitored office inventory to maintain adequate supply levels and order products.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.

Software TrainerBoomtown | Appleton , WI01/1993 - 01/1997

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Developed training materials, conducted webinars and authored wikis for user training and support use.
Consistently responded to customer service emails within standard window for optimal response.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Responded to support tickets within [Timeframe] to improve customer service.
Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Documented repair processes and helped streamline procedures for future technical support actions.
Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
Developed lectures addressing variety of computer science topics to engage and educate students.
Scheduled group and private tutoring sessions to assist students requiring extra help.
Instructed students according to skill level and age on [Type], [Type] and [Type] coding languages and principles.
Organized [Software] workshops to enhance user knowledge and fluency.
Trained students on [Area of expertise] and [Software] use.
Created technology coursework for [Number] students to teach latest software and hardware.
Maintained computer lab of [Number] computers and performed computer repairs.
Monitored student progress through frequent assessments of various computer tasks.
Planned detailed lesson plans with related handouts to teach step-by-step computer use to students from [Type] to [Type] grade computer literacy.
Handled all delegated tasks, including [Task] and [Task].

Activities and Honors

Customer support honor

Resume Overview

School Attended

Trinity Christian College

Job Titles Held:

Training Specialist
Consultant
Office Manager
Software Trainer

Degrees

Bachelor of Science - Business Management

Training Specialist Resume Example

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