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Training Specialist Resume Example

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TRAINING SPECIALIST
Summary

Human Resources training specialist with 3 years of experience managing hiring and onboarding, employee benefits, performance tracking methods and HR records. Reliable, knowledgeable and highly organized team player with excellent communication skills, team building and relationship management. Highly proficient with software including ATS Kronos & Infinium. Energetic, results-oriented Human Resources Specialist with superior leadership skills and a proven ability to organize and motivate. Seeking an opportunity in a growing developing company that promoted growth and continually stresses innovation in all aspects of HR activity. My goal is to obtain a position where my skills and abilities will benefit the smooth running of the department.

Skills
  • Human Resources
  • Self-motivated with outstanding time management capabilities
  • Active Listening
  • Interpersonal skills
  • Empathic skills
  • Leadership skills
  • Multi-tasking skills
  • Decision-making skills
  • Strong organization and communication skills.
  • Schedule coordination
  • Customer service
  • Work ethic
  • MS Office
  • People skills
  • Team building
  • Time management
  • Computer skills
  • Notary
Experience
Company Name | City, StateTraining Specialist01/2020 - 02/2021
  • Maintains the confidentiality of Employee and departmental information.
  • Facilitated all on-site interviews with management for potential new hires
  • Facilitated New hire orientations
  • Trusted to serve and deliver excellent customer service to 500 employees
  • Coached line level employees to pursue further career goals.
  • Exhibit individual leadership as a role model for maintaining the highest standards of ethical conduct. Set the standard and the example for others.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
  • Developed complete training programs and led training using expert learning techniques.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Educated, coached and mentored new hires.
  • Tracked attendees, participation and understanding of course material.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Maintains current and accurate records for employees showing attendance and successful
    completion of all training modules. Ensures that payroll receives applicable records on a
    timely basis for payment of differential for Certified Instructor or Certified Job Coach hours,
    and for attendance of employees at training programs.
  • Notary Public- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
Company Name | City, StateEmployment Coordinator04/2017 - 01/2020
  • Trusted to serve and deliver excellent customer service to 500 employees.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Maintains the confidentiality of applicant, employee and departmental information.
  • Exhibit individual leadership as a role model for maintaining the highest standards of ethical conduct. Set the standard and the example for others.
  • Recruitment
  • Carries out employment functions such as developing sources of qualified applicants, evaluating applicant qualifications
  • Facilitating group interview
  • Conducting screening interviews, administering tests
  • Submitting background & drug tests
  • Scheduling of new hires for orientation
  • Keeps accurate and timely records and prepares statistical reports concerning recruitment,
    interviews, hires, transfers, promotions, and terminations. Completed I-9 documents for new hires
  • Ensures the continuous update of department heads regarding vacant positions and
    recruitment efforts.
  • Handles routine questions from guests to the Human Resource Department (employee and
    applicants), handling disputes/complaints in a courteous and impartial manner. Directs non-
    routine questions to the appropriate HR staff member.
  • Worked closely with Md Lottery scheduling new hires for fingerprints
  • Responsible for tracking & issuing sign on bonuses for new hires
  • Filing confidential documents
  • Conducted & evaluated group interview
  • Prescreening applicants
  • Inventory tracking- I was in charge of issuing employee uniforms as well as keeping up to date with inventory
  • Purchasing- Made purchases with Shoes for Crews, At Works, Cintas as well as ordering business supply's for the HR team.
  • Notary Public-Documented all transactions in notary journal to maintained permanent record.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Collected, evaluated and stored documents securely in permanent records.
Company Name | City, StateF&B Supervisor02/2016 - 04/2017
  • Trusted & Responsible for overseeing 4 F&B outlets daily including supervising around 30 team members.
  • Exhibit individual leadership as a role model for maintaining the highest standards of ethical conduct. Set the standard and the example for others.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Enforces performance standards, policies and procedures as they relate to venue operations;
    monitors Food/Beverage Server service on the dining floor. Ensures smooth and efficient
    operations on a continual basis.
  • Ensures the highest possible standards of guest service and employee relations are maintained
    and carried out in a fair and equitable manner.
  • Ensures compliance with all health and safety standards/regulations as well as all applicable
    beverage, federal, state and local laws/ordinances.
  • Assists F&B manager with scheduling of employees and ensuring correct staffing levels and
    adjustments are made in accordance with guest needs.
  • Monitors job performance of all venue employees and provides feedback on same to aid the
    employees in developing and enhancing skills.
  • Provides input to the F&B manager concerning operational deficiencies and areas in need of
    improvement.
  • Promotes positive guest relations through prompt, courteous and efficient service.
  • Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote,
    evaluate, discipline and terminate all employees in a fair and equitable manner.
  • Maintains professional grooming and appearance and acts as a role model according to
    established grooming and appearance policy.
  • Listens to, evaluates and handles guest comments in a way that satisfies the guest to their
    satisfaction.
  • Maintains knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant
    regulations as well as internal controls, policies and procedures.
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Coached & motivated team members on a daily bas
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
Education and Training
Allegany College Of Maryland | City, StateSome College (No Degree) in General Studies
Salisbury Elk Lick High School | CityHigh School Diploma05/2005
Accomplishments
  • It was an honor to be promoted within the company 3 times in 6 years. I started at the company as a Food Server and worked my way into management & Human Resources.
  • 2019- Rocky Gap Casino Leadership award ceremony I was given the Community Service Award.
  • 2017- Supervisor of the quarter award nominated by the director of Food & Beverage at Rocky Gap Casino Resort
  • 2016- Nominated for Aces award by my F&B manager for providing excellent customer service.

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Resume Overview

School Attended

  • Allegany College Of Maryland
  • Salisbury Elk Lick High School

Job Titles Held:

  • Training Specialist
  • Employment Coordinator
  • F&B Supervisor

Degrees

  • Some College (No Degree) in General Studies
    High School Diploma

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