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Training Manager/General Manager Resume Example

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TRAINING MANAGER/GENERAL MANAGER
Summary

Customer-oriented General Manager with 4 years of experience focused on increasing production, minimizing downtime and managing back of house paperwork. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering leadership and growth in the business industry.

Skills
  • Staff supervision
  • Trend forecasting
  • Cross-functional team management
  • Supervision and training
  • Performance improvements
  • Inventory management
  • Schedule management
  • Calm under pressure
  • Safety assurance
  • Financial administration
  • Inventory control
  • Customer relationship management
  • Top talent recruiting, hiring and retention
  • Employee scheduling
  • Data review
  • Succession planning
  • Recruiting and Hiring
  • Employee development
  • Leadership and team building
  • Vendor relationships
  • Profit and loss accountability
  • Customer experiences
  • Budgeting and cost control strategies
  • Networking abilities
  • Communication skills
  • Sales planning and implementation
  • Safety protocol
  • Cost analysis and savings
  • Sound judgment
  • Product costing
  • Customer retention
  • Computer-savvy
  • Team oversight
  • Goal setting
  • Variance and risk analysis
Experience
Dunkin' Donuts | Colorado Springs, COTraining Manager/General Manager10/2016 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Enhancedoperational performance by developing effective business development strategies, systems and procedures.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Designed sales and service strategies to improve revenue and retention.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Managed scheduling for 15+ employees to ensure optimal productivity.
  • Motivated and led team members to work together to achieve targets.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Consistently complied with company policies and government regulations.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Mentored team members to succeed and advance within department and company.
Dunkin' Donuts | Okeechobee, FLAssistant Manager03/2016 - 09/2016
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Planned and prepared workflow schedules, delegating tasks for 15+ member team.
  • Completed inventory audits to identify losses and project future demands.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize team productivity.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Supported sales management initiatives to optimize business development.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Witter Harvesting | Okeechobee, FLHeavy Equipment Operator07/2013 - 10/2016
  • Drove tractor-trailer trucks to move equipment efficiently between job sites.
  • Inspected, repaired and maintained equipment for durability and optimal performance.
  • Protected equipment and personnel from safety concerns by noting and avoiding potential hazards like utility lines.
  • Maintained proficiency in different types of equipment and related attachments to meet job site requirements.
  • Kept equipment properly fueled and ready for immediate use to support scheduling demands.
  • Followed the company's strict safety protocols for machinery operation and encouraged other employees to do the same.
  • Transported materials around construction sites to work locations.
  • Employed best heavy equipment operation safety practices with minimal complaints or incidents.
  • Followed company policies by performing thorough equipment inspections prior to and after each shift.
  • Followed company policies by performing pre-shift and post-shift equipment inspections and completing all reports accurately.
Register Villa's | Okeechobee, FLResidential Property Manager02/2005 - 05/2015
  • Managed over 30 lots and addressed all tenants' issues.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Education and Training
Indian River State College | Ft. Pierce, FLSome College (No Degree) in Phlebotomy
Florida Culinary | West Palm Beach, FLCulinary Arts
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Resume Overview

Companies Worked For:

  • Dunkin' Donuts
  • Witter Harvesting
  • Register Villa's

School Attended

  • Indian River State College
  • Florida Culinary

Job Titles Held:

  • Training Manager/General Manager
  • Assistant Manager
  • Heavy Equipment Operator
  • Residential Property Manager

Degrees

  • Some College (No Degree) in Phlebotomy
    Culinary Arts

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