Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Motivated [Job Title] with more than [Number] years in project management in the [Industry name] industry. Offers an in-depth understanding of project lifecycles and project development methodologies.
  • Project planning and development
  • Multi-site operations
  • Advanced problem solving
  • Process improvement
  • Troubleshooting and debugging
  • Data management
  • Shell scripting
  • Skilled in HTML/CSS
  • Skilled in TCP/IP and WAN
  • 3 years as a Beacon Principal Trainer.
  • Certified Data Courier mover.  EMFI knowledge. 
Work History
09/2014 to Current Training Environment Specialist (MST Guru) Providence Health & Services | City, STATE,
  • Build History
  • 2011 - Beacon PT - Epic 2010 - New MST
  • 2013 - Beacon PT/MST Guru - Epic 2010 - New MST 2010 Rebuild
  • 2015 - Beacon PT/MST Guru - Epic 2014 - New MST 2014 Upgrade
  • 2016 - Training Environment Specialist - Epic 2014  - New MST 2014 Rebuild
  • 2017 - Training Environment Specialist - Epic 2016 - Upgrade in place [FUTURE]
  • Provide continued maintenance and development of MST bug fixes and updates for existing Epic applications.
  • Diagnose and troubleshoot Epic, Windows, UNIX, Citrix, related problems and applied solutions to increase company efficiency.  Mean-time-to-resolution (MTTR) decreased in trainer-to-PT escalations and analyst/engineer engagements.  
  • Implemented company policies, technical procedures and standards for preserving the integrity of MST data, and access.  Created standard operating procedure for application teams to update manual build INIs (LSD, LOR) in MST deployments. 
  • Provided documentation on first level troubleshooting of processes and environment configurations to help desk staff via knowledge base site.
  • Designed Team Sharepoint masterpage and page layouts, serving as department's main Sharepoint support for all MST documentation. Developed MST issue tracking and Pivot view webparts, in addition to a "Tent Card Generator" for virtual training program.  
  • Mentor junior Principal Trainers regarding Epic Training Wheels, MST Community attributes, and application build.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Assessed, defined and document scope of projects.
  • Directed all phases of [Project type] projects, from [Phase] to [Phase].

Expected in Current Bachelor of Arts | Computer Science University of Washington, Seattle, WA GPA:
Expected in Digital Video Production Certification | Visual Arts Bellevue College, Bellevue, WA GPA:
Expected in Graphics & Animation Certification | Visual Arts Bellevue College, Bellevue, WA GPA:

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School Attended

  • University of Washington
  • Bellevue College
  • Bellevue College

Job Titles Held:

  • Training Environment Specialist (MST Guru)


  • Bachelor of Arts
  • Digital Video Production Certification
  • Graphics & Animation Certification

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