Motivated [Job Title] with more than [Number] years in project management in the [Industry name] industry. Offers an in-depth understanding of project lifecycles and project development methodologies.
Project planning and development
Advanced problem solving
Troubleshooting and debugging
Skilled in HTML/CSS
Skilled in TCP/IP and WAN
3 years as a Beacon Principal Trainer.
Certified Data Courier mover. EMFI knowledge.
October 2014-CurrentTraining Environment Specialist (MST Guru) | Providence Health & Services | 2001 Lind Ave SW, Renton, WA 9805
2011 - Beacon PT - Epic 2010 - New MST
2013 - Beacon PT/MST Guru - Epic 2010 - New MST 2010 Rebuild
2015 - Beacon PT/MST Guru - Epic 2014 - New MST 2014 Upgrade
2016 - Training Environment Specialist - Epic 2014 - New MST 2014 Rebuild
2017 - Training Environment Specialist - Epic 2016 - Upgrade in place [FUTURE]
Provide continued maintenance and development of MST bug fixes and updates for existing Epic applications.
Diagnose and troubleshoot Epic, Windows, UNIX, Citrix, related problems and applied solutions to increase company efficiency. Mean-time-to-resolution (MTTR) decreased in trainer-to-PT escalations and analyst/engineer engagements.
Implemented company policies, technical procedures and standards for preserving the integrity of MST data, and access. Created standard operating procedure for application teams to update manual build INIs (LSD, LOR) in MST deployments.
Provided documentation on first level troubleshooting of processes and environment configurations to help desk staff via knowledge base site.
Designed Team Sharepoint masterpage and page layouts, serving as department's main Sharepoint support for all MST documentation. Developed MST issue tracking and Pivot view webparts, in addition to a "Tent Card Generator" for virtual training program.
Mentor junior Principal Trainers regarding Epic Training Wheels, MST Community attributes, and application build.
Recommended architectural improvements, design solutions and integration solutions.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Assessed, defined and document scope of projects.
Directed all phases of [Project type] projects, from [Phase] to [Phase].
CurrentBachelor of Arts: Computer ScienceUniversity of Washington, Seattle, WA
Digital Video Production Certification: Visual ArtsBellevue College, Bellevue, WA
Graphics & Animation Certification: Visual ArtsBellevue College, Bellevue, WA