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Training & Development Specialist Resume Example

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TRAINING & DEVELOPMENT SPECIALIST
Summary
Professional Training and Development Specialist bringing 15years in training, staff development, management and human resources experience, in addition to having exceptional communication, analytical, organizational and leadership skills.
Highlights
Microsoft Systems Project planning CUB's Employee training and development SharePoint
Experience
PFS GroupHouston, TXTraining & Development Specialist03/2009 to Current
  • HIPAA compliance ADP Payroll Systems Retention specialist Epic, McKesson, Meditech, Chartmaxx, Health Knowledge of recruiting functions and Quest and Invision Software Systems compliance Adult learning theories Interaction Recorder Talent assessments Evaluated the effectiveness of training programs and recommended improvements to upper management.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Delivered a wide variety of courses including topics on communication, team building.
  • Selected and assigned instructors to conduct specific training programs.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Reviewed and edited all training materials for accuracy and policy compliance.
  • Tested all training software and hardware prior to the training program.
First Southwestern TitleHouston, TXHuman Resource Coordinator & Trainer09/2005 to 02/2009
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
  • Collaborated with the curriculum coordinator on annual updates of the staff handbook.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Gathered personnel records from all employees from each department.
  • Assisted with payroll, COBRA, disability and FMLA issues.
Les CopainsHouston, TXAssistant Manager05/2002 to 03/2005
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of 6 sales associates.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
Karl Hoppess & Associates, LLCHouston, TXHuman Resource Assistant10/2000 to 03/2003
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed office supplies, vendors, organization and upkeep.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with bi-weekly payroll.
  • Completed employee benefits packages.
  • Organized all new hire, security and temporary paperwork.
Education
Associate of Applied Science:Prusued Healthcare AdministrationHouston Community College, Houston, TXPrusued Healthcare Administration
Personal Information
Known by my peers as "the training guru" I have been one of the key forces behind the success of the company acquiring and maintaining solid business relationships with hospital facilities such as: St. Luke\'s Health System, Memorial Hermann Health System, Orlando Health and most recent world renowned Johns Hopkins Hospital.My most recent accomplishment is PFSG University that aimed at transiting customer service specialist into healthcare customer service specialist.
Additional Information
  • ACCOMPLISHMENTS Known by my peers as "the training guru" I have been one of the key forces behind the success of the company acquiring and maintaining solid business relationships with hospital facilities such as: St. Luke\'s Health System, Memorial Hermann Health System, Orlando Health and most recent world renowned Johns Hopkins Hospital.My most recent accomplishment is PFSG University that aimed at transiting customer service specialist into healthcare customer service specialist.
Skills
ADP Payroll, benefits, bi, coaching, hardware, conferences, counseling, Employee training, human resources, team building, logistics, marketing, materials, Meditech, meetings, office, SharePoint, payroll, personnel, processes, Project planning, promotion, Quest, reception, recording, recruiting, sales, staffing, surveys, technical training, phone, training materials, training programs, workshops
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Resume Overview

Companies Worked For:

  • PFS Group
  • First Southwestern Title
  • Les Copains
  • Karl Hoppess & Associates, LLC

School Attended

  • Houston Community College

Job Titles Held:

  • Training & Development Specialist
  • Human Resource Coordinator & Trainer
  • Assistant Manager
  • Human Resource Assistant

Degrees

  • Associate of Applied Science : Prusued Healthcare Administration

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