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Training Coordinator, Type II Implementation Team Resume Example

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TRAINING COORDINATOR, TYPE II IMPLEMENTATION TEAM
Summary
Matrix Project Management Professional. Extremely organized, energetic, and dedicated, no longer looking for a network operations environment position. Seeking challenging project coordinator or project management position.
Core Strengths

Matrix Project Management • Project Management • Time Management • Self-Management • Customer Management • Rehome Management • Service Delivery • Off-Net Ethernet Installs • Vendor Coordination • Signaling System 7 • Network Operations • Circuit Operations • Voice Operations • Integration • Trouble-Shooting • Multi-Tasking In Fast Paced Environment • Record Keeping • Data Entry • Team Player • Highly Motivated • Detailed Oriented • Adaptable To Change • Needs Little Direction / Supervision

Computer Skills
  • Salesforce.com
  • EXPO
  • PowerPoint 2010
  • Windows 7
  • Windows XP
  • Oracle (Thin-Client)
  • Cisco Systems VPN Client
  • Remedy
  • SharePoint 2010
  • Microsoft Suite 2010
Accomplishments
  • Managed highest quantity of Type II off-net Ethernet circuit orders (700+) on the team until overall circuit completion & delivery with minimal issues, completing orders out in Salesforce.com and EXPO
  • Trained 450+ peers on the Legacy Time Warner Cable Type II off-net Ethernet Program
  • Coordinated large, time sensitive, software services order processing activities interacting with global telecommunications organizations and customers.
  • Identified and executed a “work around” solution to an order entry crisis which met customers' time requirement and enhance our ability to invoice customers on time.
  • Provided hands-on support to customer need to relocate switches to our network in order to capture savings of $500K.  Planned and coordinated traffic migrations, dates, and timely placement of new orders.  Insured all activities were completed on time and billed out.
  • Escalated project issues to management and external customers on timely basis; kept customers informed of daily status and progress of their orders.
  • Collected, analyzed and ran billing reports for internal and customer use.
  • Maintained excellent relations with major customers during product and service migration periods, in order to keep customers informed and satisfied.
  • Facilitated weekly customer meetings to provide continuing customer support and to keep open communication lines; scheduled conference calls and provided reports.
Experience
Training Coordinator, Type II Implementation Team
February 2015 to December 2017Time Warner Cable － Herndon, VA
  • Type II Implementation Team Coordinated on-going Type II off-net Ethernet process training sessions via PowerPoint presentations to educate new peers on the team as well as extended the training to other stakeholders
  • Trained 450+ peers on the Legacy Time Warner Cable Type II Off-net Ethernet Program
Senior Telecom Analyst / Matrix Project Manager
July 2013 to June 2017Time Warner Cable (Acquired by Charter Communications, May 2016) － Herndon, VA
  • Assisted and supported Type II off-net Ethernet installations from order entry through implementation
  • Worked with stakeholders to verify order details, customer readiness, and vendor progress
  • Assisted internal & external teams to ensure overall circuit delivery within standard intervals
  • Ensured and provided timely, accurate, status updates on a weekly basis or as needed to stakeholders who were customer facing via reporting
  • Requested & tracked Type II off-net Ethernet vendor status updates accordingly in EXPO order tracking tool
  • Identified and developed process improvements, including documentation
  • Maintained order resource role to improve customer overall experience with excellence
  • Managed highest quantity of Type II off-net Ethernet circuit orders (700+) on the team until overall circuit completion & delivery with minimal issues, completing orders out in Salesforce.com and EXPO
  • Back-filled positions and took on greater workload due to the Charter Communications acquisition
Telecom Coordinator
March 2002 to February 2013Transaction Network Services － Reston, VA

Various duties held:  ISUP / TCAP SS7 Customer Order Processing, Link Connectivity Implementations (A-Links, B-Links), Rehome Management of A-Links, B-Links, & ISUP / TCAP Traffic

  • Coordinated projects for testing, implementation, and certification
  • Ran weekly billing reports from Oracle to determine accuracy
  • Assisted in customer billing disputes and teamed up with billing department to resolve issues
  • Maintained excellent record keeping of customer accounts and sales acquisitions
  • Kept communication with customers at its best
Network Engineer II
August 1998 to February 2002Teligent, Inc. － Herndon, VA
  • Diagnosed and resolved both network and customer troubles through telecom switch commands
  • Worked off of pulled customer telephone calling reports to resolve customer complaints
  • Mastered teamwork with other telecom team members internally and externally
  • Gained knowledge of sales contracts
Senior Technician
September 1996 to August 1998Teleglobe － Chantilly, VA
  • Analyzed billing reports through batch files and determined fraud activity when necessary
  • Maintained great relations with other peers on my team
  • Delegated tasks to others in lower level positions in order of priority
  • Assisted and trained new peers on trouble-shooting questions and procedures
Education
High School Diploma : Advanced Academics, 1995Oakton High School － Vienna, VA, USA
Awards
  • Spot Award, Job Well Done: 2014
  • Spot Award, Job Well Done: 2015
  • Recognition Award, Time Warner Cable's Mission and Values: 2016
Training
  • Cables and Connectors, December 2016
  • MEF-CECP Boot Camp – Carrier Ethernet Academy, November 2016
  • Microsoft Visio 2010, October 2015
  • Adding Images to Presentations in PowerPoint 2010, September 2015
  • Getting Started with PowerPoint 2010, September 2015
  • Presentation Skills, April 2015
  • Microsoft SharePoint 2010, February 2015
  • Project Management Fundamentals, December 2014
  • Advanced Microsoft Excel Techniques, November 2014
  • Microsoft Excel 2010, April 2014
  • Civil Treatment For Employees, 2013
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Resume Overview

Companies Worked For:

  • Time Warner Cable
  • Time Warner Cable (Acquired by Charter Communications, May 2016)
  • Transaction Network Services
  • Teligent, Inc.
  • Teleglobe

School Attended

  • Oakton High School

Job Titles Held:

  • Training Coordinator, Type II Implementation Team
  • Senior Telecom Analyst / Matrix Project Manager
  • Telecom Coordinator
  • Network Engineer II
  • Senior Technician

Degrees

  • High School Diploma : Advanced Academics , 1995

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