Training Coordinator, Type II Implementation Team Resume Example

Matrix Project Management • Project Management • Time Management • Self-Management • Customer Management • Rehome Management • Service Delivery • Off-Net Ethernet Installs • Vendor Coordination • Signaling System 7 • Network Operations • Circuit Operations • Voice Operations • Integration • Trouble-Shooting • Multi-Tasking In Fast Paced Environment • Record Keeping • Data Entry • Team Player • Highly Motivated • Detailed Oriented • Adaptable To Change • Needs Little Direction / Supervision

• Managed highest quantity of Type II off-net Ethernet circuit orders (700+) on the team until overall circuit completion & delivery with minimal issues, completing orders out in Salesforce.com and EXPO
• Trained 450+ peers on the Legacy Time Warner Cable Type II off-net Ethernet Program
• Coordinated large, time sensitive, software services order processing activities interacting with global telecommunications organizations and customers.
• Identified and executed a “work around” solution to an order entry crisis which met customers' time requirement and enhance our ability to invoice customers on time.
• Provided hands-on support to customer need to relocate switches to our network in order to capture savings of $500K.  Planned and coordinated traffic migrations, dates, and timely placement of new orders.  Insured all activities were completed on time and billed out.
• Escalated project issues to management and external customers on timely basis; kept customers informed of daily status and progress of their orders.
• Collected, analyzed and ran billing reports for internal and customer use.
• Maintained excellent relations with major customers during product and service migration periods, in order to keep customers informed and satisfied.
• Facilitated weekly customer meetings to provide continuing customer support and to keep open communication lines; scheduled conference calls and provided reports.

• Spot Award, Job Well Done: 2014
• Spot Award, Job Well Done: 2015
• Recognition Award, Time Warner Cable's Mission and Values: 2016

• Cables and Connectors, December 2016
• MEF-CECP Boot Camp – Carrier Ethernet Academy, November 2016
• Microsoft Visio 2010, October 2015
• Adding Images to Presentations in PowerPoint 2010, September 2015
• Getting Started with PowerPoint 2010, September 2015
• Presentation Skills, April 2015
• Microsoft SharePoint 2010, February 2015
• Project Management Fundamentals, December 2014
• Advanced Microsoft Excel Techniques, November 2014
• Microsoft Excel 2010, April 2014
• Civil Treatment For Employees, 2013