training and development specialist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivational and results oriented training and development professional excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with members of leadership, stakeholders and subject matter experts to hone in on unique requirements. Prepared to bring leadership, problem solving and project management abilities developed over 12-year career to a growth-oriented role.

  • DDI Certified
  • Business Acumen
  • Learning and Development
  • Leadership Development
  • Curriculum Development
  • Project Management & Strategic Planning
  • Critical thinking & problem solving
  • Public speaking
  • Training Program Development
  • Microsoft Office (I.e. Excel, Powerpoint and Outlook)
  • Quality Assurance
Work History
06/2021 to Current
Training and Development Specialist Bdr, Inc. Seatac, WA,
  • Collaborated with Disney and successfully led a multi million dollar Consumer Experience and Organizational Developmental & Learning collaborative project that has resulted in over 30,000 healthcare professionals being on trained on a customer focus concepts.
  • Manages multiple junior, mid and senior level leadership programs that has a success rate of 97% or higher.
  • Assess training needs through surveys, interviews with employees, or consultations with managers or facilitators.
  • Partners with Instructional Designers, as well as various stakeholders across the Health System to conduct needs analysis to identify knowledge gaps and opportunities to enhance performance through additional training interventions.
  • Skilled in cultivating, mentoring, training, and motivating high-performing, cross-functional teams.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving 100% satisfaction rate.
  • Verifies long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Provides recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Adept at prioritizing, multi-tasking, and allocating resources in fast-paced, deadline-driven environments.
  • Polished presenter, public speaker, and facilitator.


  • Recognized by Executive and senior level leadership for my role as a Project Lead for a Learning and Development Expo that was successfully completed at 12 different hospital campus and trained over 300 healthcare professionals daily.
  • Obtained my Development Dimensions International (DDI) Certification.
  • Selected by management to become Project Lead over various leadership courses and led prominent core team meetings that involved key stakeholders.
10/2016 to 08/2020
Training Instructor Carter Machinery Sterling, VA,
  • Well-versed in leading teams in developing and delivering broad range of performance solutions including e-learning, live & virtual classroom training, on-the-job training, workshops, career pathing, coaching, and mentoring.
  • Proven ability to communicate and collaborate effectively with professionals, agencies, and stakeholders of all levels.
  • Expertise in assessing root causes of performance gaps, identifying blind spots, working in ambiguity, and recommending innovative fit-for-purpose solutions that optimize team performance.
  • Mentored new hires, resulting in stronger staff development and increased productivity by 38% based off survey analysis and evaluation models (i.e. Kirkpatrick model).
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.


  • Selected by senior management to facilitate various leadership courses at the Federal Law Enforcement Training Center in Charleston, SC. I trained over 600 supervisory officers and managers.
  • Performed quality assurance assessments and certified new acquired or recently promoted instructors
  • Recognized by senior leadership and colleagues for my performance as a "detail" Supervisory Training Instructor.
11/2011 to 10/2016
Master Security Training Instructor Transportation Security Administration, TSA City, STATE,
  • Successfully lectured and facilitated training courses to promote the agency wide training programs at the World's Busiest Airport; responsible for handling over 1,200 TSA certified and trainee officer’s training profiles.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Verified proper tracking in newly created databases of all students absentee leave, attendance, scores and overall performance.
  • Appropriately allocated resourced, inventories, training support and team building materials to increase overall productivity.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.


  • Created and managed the Standard Operating Procedures Refresher course that resulted increased certification passing by 25%. Over 1,000 officers were trained in the course.
  • Selected to by management for a temporary detail role as a Training Instructor for the TSA Academy at the Federal Law Enforcement Training Center in Glynco , Georgia. After the detail opportunity was completed, a permanent position was offered and accepted.
Expected in 05/2008
Bachelor of Arts: Public Relations, Advertising, And Applied Communication
Clark Atlanta University - Atlanta, GA

  • Development Dimensions International - November 2020

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Resume Overview

School Attended

  • Clark Atlanta University

Job Titles Held:

  • Training and Development Specialist
  • Training Instructor
  • Master Security Training Instructor


  • Bachelor of Arts

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