Training And Development Specialist Resume Example

TRAINING AND DEVELOPMENT SPECIALIST

Professional Summary

A team performer who thrives in a dynamic people oriented environment, I enjoy completing the ‘behind the scene' work for my employer. I am task oriented and like to-do lists as they help me organize my thoughts efficiently. Give me a task, and expect it to be completed at 100% effort, it's just that simple. I work best with clear communication, projects assigned as tasks, and tend to look at things from a bird's eye view first before diving straight into a project. Colleagues will describe me as a go-getter, self-starter, and straight to the point while sprinkling a bit of humor. As a former coxswain for my college rowing team, I am used to communication and strive to administer it to everyone I work with in the office. I also appreciate when communication is reciprocated in an effort to complete the task or project as effectively as possible.

Accomplishments

Earned Myzone's Recognition of Excellence award in 2019, recognized 3x for Player of the Week.
Built and manage Myzone's first AI chat bot, and streamlined Myzone's internal education both regionally and globally.

Completed an Adventure Curriculum program for Physical Education workshop at Project Adventure in Beverly, Massachusetts during the summer of 2015.
Serve as an acting member on Myzone's Leadership Team.

Skills

Employee coaching
Feedback collection
Program implementation
Public speaking

Employee training
Detail-oriented
Classroom expertise
Written Communication

Microsoft Office Programs
Sales Force
Hub Spot
Zoom

Work History

Training and Development Specialist04/2019 to CurrentCompany Name, City, State

Create the company's internal training curriculum that provides instruction for all employees to perform at their full potential.
Create and manage the company's internal education platform, Lessonly, where employees learn and gain knowledge on the product while serving as the main point of contact with the Lessonly team.
Facilitate internal training for Myzone employees by creating a company-wide curriculum and co-teaching weekly training sessions for the Customer Support Department and other departments.
Assemble Myzone's content resources made available to employees as well as B2C and B2B customers by constructing instructional documents, customer support articles through the Myzone support page, and establish internal standard operating procedures for departments.
Create and manage Myzone's first AI support chatbot to better customer experience with the product and aid in caseload for Myzone's Support department. Serve as the main point of contact regarding Bot management with the Ada team.
Facilitate customer support strategies on how to improve the AI support chat bot.
Co-presented with Myzone's President and master trainers at various educational training seminars made available for B2B customers throughout the year that support Myzone's vision and mission for the club operator.
Serve as a product specialist and responsible for communicating product updates to the USA regional office.
Test UI/UX new product features and provide feedback to the VP of Operations and development team.
Communicate product updates/features to the Myzone team and ensure employees are comfortable with the product when engaging with customers.
Work closely with the VP of Operations for product testing and key projects.
Serve as a member on Myzone's Leadership Group for America's region which strives to engage Myzone's growing team of players and drive high performance within the office.

Account Manager01/2017 to 04/2019Company Name, City, State

Serve as the primary point of contact to direct clients, which involves a portfolio of fitness brands deploying and selling the Myzone product and system.
Assist in implementing the system and product with clients to drive measurable outcomes, via sales for Myzone and a pre-determined level of effectiveness for the client over scheduled phone calls and emails.
Provide resolution of client issues by responding to questions and concerns about the use of Myzone over e-mail and scheduled phone conference calls.
Prepare and conduct demonstrations and trainings for clients and their fitness staff through shared screen calls and webinars by using Zoom while also creating training materials that meet client needs for successful implementation.
Accepted role change into Key Accounts Coordinator in October 2018 co-handling the company's Top 100 influential clients in the fitness industry while maintaining a successful client relationship.

Physical Education Teacher08/2013 to 06/2016Company Name, City, State

Constructed a curriculum that targets the three domains of learning for children.
Implemented and created an Adventure Education program for students in grades 2-8 that gave students the tools to develop life and interpersonal skills that included leadership, problem solving, communication and team building skills.
Advocated the importance of fitness and living an active lifestyle by implementing new fitness testing, games, and warm-ups in class that support my personal training philosophy.
Developed new fitness testing for students that analyzed their movement patterns along with other fitness assessments with intentions of challenging the current fitness testing protocol in schools around the country.

Education

North Park University, City, StateBachelor of Science, Exercise Science, 05/2012

Volunteering

Member of Joint Civic Committee of Italian Americans (JCCIA) and Chicagoland Italian American Professionals (CIAP).

Additional Languages

Italian - Intermediate conversational and able to read and write. I also hold duel citizenship as an Italian citizen

Resume Overview

School Attended

North Park University

Job Titles Held:

Training and Development Specialist
Account Manager
Physical Education Teacher

Degrees

Bachelor of Science , Exercise Science 05/2012

Training and Development Specialist Resume Example

Resume Score: 80%

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