Ability to communicate with various levels of management, staff and outside contacts
Keen ability to see potential issues as well as identify process improvement opportunities
Experience in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
Ability to multitask various projects at once and demonstrated organizational, prioritization and time management skills to ensure that tasks are completed in an accurate and timely manner.
Ability to work effectively in a team-oriented and fast-paced environment
Ability to also work independently with minimal direction
Ability to maintain high level of confidentiality and work with highly sensitive data and information
Demonstrates interpersonal skills to work effectively in a team environment and maintain a professional and positive manner
Coaching, On foot
Interpersonal skills, Police
Conflict resolution, Process improvement
Consultation, Project management
Customer Relations, Quality
Customer satisfaction, Radio
Excellent customer service, Routing
Customer Service, Sales
Detail oriented, Scheduling
Direction, Time management
Employee relations, Troubleshooting
Microsoft Office products
Traffic Officer, 03/2014 to 10/2015 Company Name – City, State
Patrolled an assigned area on foot or in a vehicle to enforce Los Angeles motor vehicle parking regulations.
Issued daily warnings or citations for illegal parking by entering information into a hand-held computer.
Impounded vehicles; and direct vehicular and pedestrian traffic at a specific intersection or other specified locations.
Dealt tactfully and communicated effectively with the public and other employees.
Completed detailed reports and required paperwork related to daily activity and submitted list to supervisor at end of shift.
Responded to radio calls in both routine and emergency situations.
Sr. Analyst/Customer Care Special Accounts, 10/2000 to 06/2012 Company Name – City, State
Provided excellent customer service while managing over 5,000 DIRECTV account set ups for VIP customers; ordered satellite equipment, coordinated installation, and provided troubleshooting assistance when necessary.
Oversaw programs and/or projects related to the management of VIP specialty accounts, including DIRECTV service at corporate, call centers, field offices and DIRECTV employee accounts.
Compiled, analyzed and audited large amounts of customer data.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Sr. Compliance Officer, 01/1997 to 01/2000 Company Name – City, State
Managed an investigative staff of 4 with the investigation of company's EEO and employee relations policies.
Assisted in the caseload reduction by 75% and consistently met timely deadlines.
Supported MBTA compliance with HR policies and procedures and federal and state employment laws.
Responsibilities included litigation management, investigations, consultation, education, and administrative of human resources policies, procedures and practices.
Participated in coaching and/or conflict mediation in connection with investigations related to core work.
Developed standard operating procedures and document workflows for current and future process steps.
Conducted training and change management processes to improve operations.
Security Officer, 11/2015 to Current Company Name – City, State
Control access to secured areas airport by personnel positioned at multiple locations throughout LAX, while providing efficient service to airport users.
Enforce federally mandated regulations regarding airfield access and provides alarm response and entry control to restricted areas.
Control access to various facilities throughout LAX, which include inspections of both personnel and vehicles entering restricted areas.
Observe and report suspicious activities and persons to LAX Airport Police law enforcement.
Prepare detailed reports on daily activity, property damage, theft, presence of unauthorized persons and unusual incidences.
Los Angeles, CA
Professional development certificates in conflict resolution, mediation, project management: 2010
College course work in Health and Physical Education, Exercise Science and Kinesiology: 2000 University of Massachusetts - City, State
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University of Massachusetts
Job Titles Held:
Sr. Analyst/Customer Care Special Accounts
Sr. Compliance Officer
Los Angeles, CA
Professional development certificates in conflict resolution, mediation, project management : 2010 College course work in Health and Physical Education, Exercise Science and Kinesiology : 2000 1997
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