Focused Traffic Controller with [3]years of experience. Adept at ensuring worker, driver and pedestrian safety and staying alert after long hours of work in varying weather conditions. Successful at fast and efficient sign set up and following directions with little to no supervision. Dependable Traffic Controller with [3] years of experience on construction sites. Outstanding ability to follow directions, work without supervision and maintain a positive attitude through long hours. Committed to safety protocols and defensive flagging with a fantastic eye for detail.
Skills
Two-way radio proficiency
National Safety Council Flagger Trained
[MAINE] traffic control flagger
Traffic sign set up knowledge
Clear and effective communications
Safety protocols
Composure under high pressure
Regulatory Compliance
Organization
Communications
Team building
First Aid/CPR
Customer service
Relationship development
Team management
Education
Full Sail UniversityWinter Park, FLExpected in 12/2022 ā āBachelor:Game Design - GPA:
Pomperaug Regional High SchoolSouthbury, CTExpected in 06/2004 ā āHigh School Diploma: - GPA:
Certifications
OSHA Certified
Work History
Elizabeth River Tunnels - Traffic Controller Portsmouth, VA, 05/2018 - Current
Worked with foreman to create effective temporary traffic control schemes.
Stood for [8-14] hours with "Stop/Slow" paddle directing traffic.
Routed traffic around construction sites for worker and driver safety.
Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Upheld high standards of cleanliness, sanitation and service.
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Calculated rides costs, received money and returned change.
Arrived on time to customer appointments.
Stored passenger luggage and personal items with care for safety and security.
Checked in with dispatch to determine schedule and planned pickups.
Minimized mechanical issues by adhering to vehicle maintenance schedule.
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Responded to reservation calls at specific times and locations.
Completed individual and business documentation on-time and with minimal errors.
Transported high-value clients with professionalism and discretion.
Generated new business with marketing initiatives and strategic plans.
Maintained excellent attendance record, consistently arriving to work on time.
Transported [Product or Service] to customer locations [Timeframe].
Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Rich Products Corporation - Customer Service Representative Fresno, CA, 10/2019 - 02/2020
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Responded to customer requests for products, services and company information.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Recommended [Product or Service] to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Circle K Midwest - Mac's - Customer Service Representative City, STATE, 12/2018 - 09/2019
Educated customers on promotions to enhance sales.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Recommended [Product or Service] to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Regularly exceeded daily sales and product add-on quotas.
Provided primary customer support to internal and external customers in fast-paced environment.
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