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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Versatile Traffic Manager being the central point of contact for all team professionals. Excellent communication and conflict management skills with a good sense of how to balance work and keep everyone focused on achieving targets. Ready to bring 3 + years of experience in the field to a challenging new position with room for growth. Seasoned project management professional well-versed in overseeing work from concept through closure. Knowledgeable about gathering data, maintaining schedules and administering budgets. Proven customer relations and planning abilities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Deadline coordination
  • Project oversight
  • Documentation skills
  • Tracking expertise
  • Schedule management
  • Data collection
  • Quality Assurance
  • Microsoft Office
  • Organizational skills
  • Basic math
  • Active listening
  • Team management
Experience
Traffic Clerk, 02/2017 to 09/2021
Itron, Inc.Albuquerque, NM,
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Coordinated resolutions to independently handle issues such as damages, shortages and nonconformance.
  • Worked with carrier representatives to handle shipping and delivery needs.
  • Utilized Microsoft, Gate, Scheduler, Prim to organize and maintain shipment records.
  • Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Waitress, 08/2019 to 03/2020
Holiday RetirementBradenton, FL,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Implemented sanitary food handling, holding and service protocols.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
Manager, 06/2015 to 01/2017
Huntington Ingalls IndustriesMerrifield, VA,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
Education and Training
: Medical Termonalogy, Expected in
IVCC - Ogelsby,
GPA:

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Resume Overview

School Attended

  • IVCC

Job Titles Held:

  • Traffic Clerk
  • Waitress
  • Manager

Degrees

  • Some College (No Degree)

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