top right training manager general manager resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Top Right Training Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • New Hire Training
  • Orientation Sessions
  • Training Budgets
  • Staff Development
  • Customer Service
  • On-the-Job Training
  • Verbal and Written Communication
  • Supervisor Skills Training
  • Relationship Building
  • Team Demonstrations
  • Management Staff Collaboration
  • Improvement Recommendations
  • Decision Making
  • Detail-Oriented
  • Individual Trainings
  • Employee Coaching
  • Productivity Improvement
  • Inventory Assessments
  • Staff Leadership
  • Reporting and Documentation
  • Daily Schedule Creation
  • Inventory Stocking
  • Management Team Development
  • Task Prioritization
  • Quality Control
  • Customer Inquiry and Response
  • Group Trainings
  • Organizational Development
  • Learning Strategies
  • Training Methods
Work History
06/2015 to Current Top Right Training Manager/General Manager Us Storage Centers | Portland, OR,
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Managed new employee orientation training process for more than 30+ employees each year.
  • Delivered new employee onboarding and training sessions via Avature and Ultipro.
  • Assessed skill gaps for employees in front of house or back of house and developed training courses to meet identified needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Prepared and recommended long-range plans for development of department personnel.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Recorded inventory sales into organization's weekly income report.
  • Directed staff and managed annual capital budget.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
12/2006 to 06/2015 Assistant Manager Us Storage Centers | Richmond, TX,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired and trained 30+ staff associates and equipped to comply with company policies and procedures.
  • Interviewed, hired and trained 30+ staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Supervised and evaluated staff of 30+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
10/2003 to 12/2006 Assistant Manager Dollar General | City, STATE,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security and handled incidents calmly.
Expected in | Business Management/ Accounting Chattahoochee Technical College, Dallas, GA, GPA:
Expected in 06/1998 High School Diploma | Paulding County High School, Dallas, GA GPA:

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Resume Overview

School Attended

  • Chattahoochee Technical College
  • Paulding County High School

Job Titles Held:

  • Top Right Training Manager/General Manager
  • Assistant Manager
  • Assistant Manager


  • High School Diploma

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