Top Program resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Skills
Calm and Patient Demeanor
Individualized Educational Plans
Helping Students with Special Needs
Teacher Support and Collaboration
Effective Communication
Computer Skills
Individual Student Assistance
Supervising Student Activities
Organization and Prioritization
Small Group and Individual Assistance
Verbal and Written Communication
Relationship Building
Tutoring and Mentoring
Experience with Diverse Student Populations
Organizational and Planning Skills
First Aid and CPR Certified
Education and Training
North Platte High SchoolNorth Platte, NEExpected in 05/2004 ā āHigh School Diploma: - GPA:
Mid Plains Community College North Platte, NE, Expected in ā ā:Certified Nursing Assistant - GPA:
Experience
Fedex - Top Program East Granby, CT, 08/2011 - 04/2012
Planned and led activities to develop students' physical, emotional and social growth.
Applied positive reinforcement to redirect negative behaviors.
Supplied one-on-one attention to each student during group activities.
Communicated and collaborated well with educators from various grade levels.
Offered students personalized educational, behavioral and emotional support.
Planned and supervised games and other recreational activities for students.
Attended in-services, workshops and seminars.
Taught daily life skills and behaviors to students to build practical knowledge.
The Galt House Hotel - Customer Service Associate Louisville, KY, 08/2003 - 10/2008
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Addressed inquiries, resolved customer issues and managed customer relations.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Processed documentation and troubleshot discrepancies to build client rapport.
Explained benefits, features and recommendations to maximize client retention.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Consulted with customers regarding needs and addressed concerns.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Improved customer service wait times to mitigate complaints.
Relayed customer feedback to cross-functional teams to improve products and services.
Partnered with internal teams to uncover customer needs and cross-sell opportunities.
Documented customer correspondence in CRM to track requests, problems and solutions.
Promoted brand and marketing campaigns to create interest with customer.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Troubleshot shortages and overages to support quality control efforts.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Upheld quality control policies and procedures to increase customer satisfaction.
Followed policies and procedures to meet or exceed established performance requirements.
Operated multi-line phone system and online messaging system to communicate with customers.
Recommended and initiated product offerings to meet customer changing needs.
Performed needs analysis and presented options based on findings to help customers make decisions.
Used collateral material and documents to share information about services, products and promotions.
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