Top Program resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

  • Calm and Patient Demeanor
  • Individualized Educational Plans
  • Helping Students with Special Needs
  • Teacher Support and Collaboration
  • Effective Communication
  • Computer Skills
  • Individual Student Assistance
  • Supervising Student Activities
  • Organization and Prioritization
  • Small Group and Individual Assistance
  • Verbal and Written Communication
  • Relationship Building
  • Tutoring and Mentoring
  • Experience with Diverse Student Populations
  • Organizational and Planning Skills
  • First Aid and CPR Certified
Education and Training
North Platte High School North Platte, NE Expected in 05/2004 High School Diploma : - GPA :
Mid Plains Community College North Platte, NE, Expected in : Certified Nursing Assistant - GPA :
Fedex - Top Program
East Granby, CT, 08/2011 - 04/2012
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Communicated and collaborated well with educators from various grade levels.
  • Offered students personalized educational, behavioral and emotional support.
  • Planned and supervised games and other recreational activities for students.
  • Attended in-services, workshops and seminars.
  • Taught daily life skills and behaviors to students to build practical knowledge.
The Galt House Hotel - Customer Service Associate
Louisville, KY, 08/2003 - 10/2008
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Explained benefits, features and recommendations to maximize client retention.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Troubleshot shortages and overages to support quality control efforts.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Used collateral material and documents to share information about services, products and promotions.
Twin Cities Orthopedics - Bartender
Stillwater, MN, 08/2007 - 04/2008
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Poured wine, beer and cocktails for patrons.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Collected and organized daily till totals and tips.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Balanced daily registers and generated sales reports for management.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Linden Court - Certified Nursing Assistant
City, STATE, 07/2006 - 09/2007
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Assisted residents in preparing for activities and social programs.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Helped residents walk with or without self-help devices.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Distributed drinking water and nourishment to residents.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

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Resume Overview

School Attended

  • North Platte High School
  • Mid Plains Community College

Job Titles Held:

  • Top Program
  • Customer Service Associate
  • Bartender
  • Certified Nursing Assistant


  • High School Diploma
  • Some College (No Degree)

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