Tom Ford Beauty And Fragrance Business Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Client-focused offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Quick-learning with excellent multi-tasking skills and ability to quickly master new technology. Commended for innovation and creative problem-solving abilities to address business challenges.

Work History
06/2019 to Current Tom Ford Beauty and Fragrance Business Manager Hilton Worldwide | Vancouver, WA,
  • Achieved Gold Pacesetter Employee Award for making over $300,000 in sales after pandemic store closure in 2020.
  • Greet all customers cheerfully and asked open-ended questions to ascertain needs and deliver great customer service.
  • Exceed sales goals and accomplished business objectives during events, special holiday store sales & virtual classes for customers.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales on different events.
  • Delivered in-depth information on product knowledge so customers could make educated decisions before any purchase.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Educated associates on market trends and stayed up-to-date on forecasts and Fashion/Beauty News.
  • Generated brand awareness and positive product impressions to increase sales.
  • Used POS system to process sales, returns, online orders and gift card activations.
04/2017 to 05/2019 Third Key Manager Towne Park Ltd. | Dyer, IN,
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
02/2014 to 03/2017 Reservation Sales Agent Ritz Carlton Hotel/Eau Palm Beach | City, STATE,
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Handled billing information over phone.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
01/2013 to 01/2014 PBX Hotel Operator The Brazilian Court | City, STATE,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Connected callers with appropriate professional, department or business.
  • Received incoming calls and paged individuals and departments over PA system.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Operated digital paging system to notify recipients of incoming calls.
  • Maintained accurate records of calls placed and received.
  • Scheduled and coordinated conference calls and video teleconferences.
  • Operational leadership
  • Cross-functional communication
  • Strategic Planning
  • Business Development
  • Retail Operations Management
  • Customer Relations
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Upselling
  • Relationship building
  • Excellent people skills
  • Multi-tasking strength
  • Sales expertise
  • Cash Handling
  • Problem-solving skills
Expected in 03/2017 Associate of Arts | Business Administration And Management Palm Beach State College, Lake Worth, FL GPA:
Expected in 08/2015 Associate of Arts | Hospitality Administration And Management Palm Beach State College, Lake Worth, FL GPA:
Expected in 05/2012 High School Diploma | Forest Hill Community High School, West Palm Beach, FL GPA:
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended
  • Palm Beach State College
  • Palm Beach State College
  • Forest Hill Community High School
Job Titles Held:
  • Tom Ford Beauty and Fragrance Business Manager
  • Third Key Manager
  • Reservation Sales Agent
  • PBX Hotel Operator
  • Associate of Arts
  • Associate of Arts
  • High School Diploma