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Toledo Housing Survey- Intern Resume Example

Resume Score: 90%

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TOLEDO HOUSING SURVEY- INTERN
Professional Summary

Ability to produce consistently accurate work even when under pressure. Friendly personality with a "can do" attitude. Ability to quickly identify and resolve problems. Ability to maintain confidentiality. Able to work overtime on short notice if required.

Core Qualifications
  • Customer service-focused
  • Project management
  • Exceptional multi-tasker
  • Fundraising background
  • Low income and homeless populations
  • Budgeting and financial management
Skills
  • Attention to detail
  • Excellent interpersonal skills
  • Professional and friendly
  • Cash handling
Experience
Toledo Housing Survey- Intern Aug 2014 to Current
 Lucas County Land Bank － Toledo, OHio
  • Conducted over 20,000 housing surveys for structural issues and maintenance of property on a whole, with the objective of beautifying the community.
  • Defined project and company vision, strategies and tactics.
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Worked with the home owners to identify, develop and achieve community goals and objectives.
  • Managed work with little supervision.
  • Educated the public regarding community health resources in correctional facilities, community centers and churches.
  • Educated residents and their families regarding other community resources.
Customer Service Representative Oct 2008 to Apr 2013
 American Broadband & Telecommunications － Toledo, Ohio
  • One Seagate Suite 600 Toledo Ohio 43604
  • Results driven Administrative Professional with a passion for attention to detail.
  • Ability to provide administrative support for complex and time sensitive projects as well as routine duties.
  • Excellent interpersonal skills furthered by business and financial background and activities that facilitate effective collaborative efforts and team environments.
  • Key duties involved; General clerical, receptionist and project based work.
  • Handle requests for information and data from colleagues.
  • Answer, screening/resolving or transferring an average of 300-400 calls per shift.
  • Planning and organizing.
  • Customer service orientation/ training.
  • Responding to all requests for information/enquiries quickly in a pleasant manner.
  • Keeping track of all team deadlines and targets.
  • Solving customer service problems, including identifying/ resolving promptly complex billing queries and complaints.
  • Resulting in encouraging feedback from customers on the serviced they have received.
Crew Supervisor Dec 2004 to Jan 2005
 Burger King － Toledo, Ohio
  • Supervising and Assisting staff with the preparation of hot and cold foods whilst following and implementing all health and safety regulations.
  • Preparing, cooking and expediting orders for visitors.
  • Keeping the working, kitchen and dining areas clean and tidy.
  • Supervising / applying hygiene and safety regulations.
  • Completing cleaning schedules and other administrative daily records to conform to sanitary/safety regulations.
  • Managing / resolving complaints concerning food and service.
  • Working on the register, taking cash/ credit payments.
  • Reconciled receipts and cash to verify accuracy of transactions and deposits.
  • Completed inventories and placed orders to assist in stock/portion control.
Residential Unit Supervisor Aug 1997 to May 2004
 Luther Home of Mercy － Williston, Ohio
  • Working under administration and with guidance from qualified nursing staff to provide high quality care to a group of residents with MRDD challenges.
  • Providing care for the benefit of the residents comfort, wellbeing and quality of life.
  • Scheduled/ maintained appropriate staffing to accommodate state regulated staff - resident ratios.
  • Scheduled / coordinated volunteer and resident activities.
  • Delivering care as delegated by the qualified nurses & therapy staff.
  • Supervising/ providing care to residents directly or by assigning staff.
  • Answering enquiries from relatives, visitors and administration.
  • Working in On Call Office utilizing basic computer skills, maintaining and supervising up to 130 staff.
  • Conducted staff performance evaluations, reprimanding as needed.
  • Attended/ facilitated home visits, team/ staff meetings and trainings.
  • Conducted potential employee interviews and provided relevant information in the hiring process.
Additional Information
  • Volunteer Experience: One Voice for East Toledo
  • Professional and Volunteer experience : Lucas County Land Bank
Education
GED
Morrison R. Waite High School 301 Morrison Drive Toledo Ohio 43605
Professional Affiliations

One Voice for East Toledo

Lucas County Land Bank

Build Your Own Now

Resume Overview

Companies Worked For:

  • Lucas County Land Bank
  • American Broadband & Telecommunications
  • Burger King
  • Luther Home of Mercy

Job Titles Held:

  • Toledo Housing Survey- Intern
  • Customer Service Representative
  • Crew Supervisor
  • Residential Unit Supervisor

Degrees

  • GED
    Morrison R. Waite High School 301 Morrison Drive Toledo Ohio 43605

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