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Toledo Housing Survey- Intern Resume Example

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TOLEDO HOUSING SURVEY- INTERN
Professional Summary

Ability to produce consistently accurate work even when under pressure. Friendly personality with a "can do" attitude. Ability to quickly identify and resolve problems. Ability to maintain confidentiality. Able to work overtime on short notice if required.

Core Qualifications
  • Customer service-focused
  • Project management
  • Exceptional multi-tasker

  • Fundraising background
  • Low income and homeless populations
  • Budgeting and financial management
Skills
  • Attention to detail
  • Excellent interpersonal skills
  • Professional and friendly
  • Cash handling
Experience
Toledo Housing Survey- InternAug 2014 to Current
Lucas County Land Bank － Toledo, OHio
  • Conducted over 20,000 housing surveys for structural issues and maintenance of property on a whole, with the objective of beautifying the community.
  • Defined project and company vision, strategies and tactics.
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Worked with the home owners to identify, develop and achieve community goals and objectives.
  • Managed work with little supervision.
  • Educated the public regarding community health resources in correctional facilities, community centers and churches.
  • Educated residents and their families regarding other community resources.
Customer Service RepresentativeOct 2008 to Apr 2013
American Broadband & Telecommunications － Toledo, Ohio
  • One Seagate Suite 600 Toledo Ohio 43604
  • Results driven Administrative Professional with a passion for attention to detail.
  • Ability to provide administrative support for complex and time sensitive projects as well as routine duties.
  • Excellent interpersonal skills furthered by business and financial background and activities that facilitate effective collaborative efforts and team environments.
  • Key duties involved; General clerical, receptionist and project based work.
  • Handle requests for information and data from colleagues.
  • Answer, screening/resolving or transferring an average of 300-400 calls per shift.
  • Planning and organizing.
  • Customer service orientation/ training.
  • Responding to all requests for information/enquiries quickly in a pleasant manner.
  • Keeping track of all team deadlines and targets.
  • Solving customer service problems, including identifying/ resolving promptly complex billing queries and complaints.
  • Resulting in encouraging feedback from customers on the serviced they have received.
Crew SupervisorDec 2004 to Jan 2005
Burger King － Toledo, Ohio
  • Supervising and Assisting staff with the preparation of hot and cold foods whilst following and implementing all health and safety regulations.
  • Preparing, cooking and expediting orders for visitors.
  • Keeping the working, kitchen and dining areas clean and tidy.
  • Supervising / applying hygiene and safety regulations.
  • Completing cleaning schedules and other administrative daily records to conform to sanitary/safety regulations.
  • Managing / resolving complaints concerning food and service.
  • Working on the register, taking cash/ credit payments.
  • Reconciled receipts and cash to verify accuracy of transactions and deposits.
  • Completed inventories and placed orders to assist in stock/portion control.
Residential Unit SupervisorAug 1997 to May 2004
Luther Home of Mercy － Williston, Ohio
  • Working under administration and with guidance from qualified nursing staff to provide high quality care to a group of residents with MRDD challenges.
  • Providing care for the benefit of the residents comfort, wellbeing and quality of life.
  • Scheduled/ maintained appropriate staffing to accommodate state regulated staff - resident ratios.
  • Scheduled / coordinated volunteer and resident activities.
  • Delivering care as delegated by the qualified nurses & therapy staff.
  • Supervising/ providing care to residents directly or by assigning staff.
  • Answering enquiries from relatives, visitors and administration.
  • Working in On Call Office utilizing basic computer skills, maintaining and supervising up to 130 staff.
  • Conducted staff performance evaluations, reprimanding as needed.
  • Attended/ facilitated home visits, team/ staff meetings and trainings.
  • Conducted potential employee interviews and provided relevant information in the hiring process.
Additional Information
  • Volunteer Experience: One Voice for East Toledo
  • Professional and Volunteer experience : Lucas County Land Bank
Education
GED
Morrison R. Waite High School 301 Morrison Drive Toledo Ohio 43605
Professional Affiliations

One Voice for East Toledo

Lucas County Land Bank

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Resume Overview

Companies Worked For:

  • Lucas County Land Bank
  • American Broadband & Telecommunications
  • Burger King
  • Luther Home of Mercy

Job Titles Held:

  • Toledo Housing Survey- Intern
  • Customer Service Representative
  • Crew Supervisor
  • Residential Unit Supervisor

Degrees

  • GED
    Morrison R. Waite High School 301 Morrison Drive Toledo Ohio 43605

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