Managed multiple job sites of up to 150 employees at a time. Ensured accurate payroll and billing to the customer as well as for our company. Coordinated purchasing and material delivery from vendors and purchasing agent. Extensive customer service background provides experience in problem solving and maintaining customer satisfaction.
Proficient with Microsoft Applications
Creative problem solver
Strong client relations
Highly dependable and reliable
to Current BRAND ENERGY SERVICES, LLC – 501 ROBB ST, MCKEES ROCKS, PA,
Managed payroll for an organization of up to one hundred fifty personnel at multiple industrial construction sites.
Conducted periodic reconciliations of all accounts to ensure accuracy.
Developed and maintained internal control and processes for payroll, billing, and cash applications for multiple industrial construction sites.
Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes in regards to customer billing and cash application procedures.
Assisted with auditing and responding to company accountants.
Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.
Compiled and analyzed financial information to prepare entries to accounts such as general ledger accounts documenting business transactions for multiple industrial construction sites.
Monitored compliance with generally accepted accounting principles and company procedures.
Conducted studies and submitted recommendations for improving the organization's accounting operation.
Ensured that proper internal controls over the tax compliance process were in place and routinely tested using the customer's billing system.
Ensure appropriate billing is accounted for in the customer's billing system as well as our own for all labor, equipment rentals, and third party invoicing for each job site.
Oversee and manage multiple job sites and customer contracts.
MERCHANDISING AND CUSTOMER ASSIST04/2009
to 10/2010 SEARS HOLDINGS CORPORATION – JOHNSTOWN,
Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Assisted customers with all merchandise needs in clothing, fine jewelry, hardware, and home departments.
Process online orders for products that were out of stock for delivery to the customer's home address.
Merchandise new product onto sales floor.
Redesign departments to display new products.
Assign price reductions and appropriate signing for sales events.
Maintain clean fitting rooms.
Override authority to override registers for cashiers when performing void transactions or price reductions.
Customer Service Clerk05/2006
to 08/2007 Giant Eagle – 117 South Walnut Street, Ligonier,
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Responsible for lottery and tobacco sale and replenishment.
Assist cashiers during periods of high volumes of customers.
Money order sales.
High School Diploma: 2008LAUREL VALLEY MIDDLE/HIGH SCHOOL-
Bachelor of Science: NURSING; MINOR IN PSYCHOLOGYAUGUST 2017INDIANA UNIVERSITY OF PENNSYLVANIA-
Completion of NDNQI Pressure Ulcer Training (Wound Care)