Skilled Tier 3, Product Ops Channel Support proficient in supporting hardware and software issues. Specializing in troubleshooting all phone brands. Over 3 years in IT support and troubleshooting.
Detail-oriented Tier 3, Product Ops Channel Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Results-oriented through emails and chats to Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Skilled Tier 3, Product Ops Channel Support with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge.
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