Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly driven, goal-oriented with current experience leading project delivery teams, driving project plans, establishing organizational development, and resolving customer concerns. Proven history in leading teams to high levels of performance with ability to bring a cross-functional perspective across departments. Strong communication skills: verbal, written, and presentation. Proficient in aligning product to customer goals, mitigating risk, and increasing revenue. Recognized for inspiring team members to excel and encouraging creative work environments.

  • Knowledge of HTML, Adobe Premier, & Final Cut Pro X
  • Experience supporting SSO, SCIM API, SAML, and IDPs (G Suite, Okta, MS Azure)
  • Technical support expertise with SAAS
  • Account Management & Growth
  • Software Product Implementation
  • Self-taught in Graph API & Postman
Work History
Tier 2 Technical Support Specialist for Workplace, 10/2019 - Current
Facebook City, STATE,
  • Leverage deep understanding of product knowledge providing feedback to Engineering and Product team to identify and track enhancement requests on API issues which assisted in deployment of release fixes.
  • Monitor systems in operation to troubleshoot areas such as Graph API and SCIM API.
  • Explain technical information in clear terms to non-technical individuals to promote better understanding.
  • Increase overall team productivity by 35% by revising and improving internal support processes.
  • Process over 100+ support requests received over 2 years for technical assistance on wide range of issues related to APIs.
Operations Specialist for Workplace, 10/2017 - Current
Facebook City, STATE,
  • Provided impactful technical support to key accounts, rapidly addressing and resolving critical cases, resulting in high client satisfaction and advancing customer retention.
  • Aligned customers' strategic business goals with potential technology solutions guiding customers to the features, tools, and use cases that delivered most value.
  • Managed Workplace Support infrastructure for high-profile clients including Starbucks, Walmart, Delta, and The Kering Group improving customer satisfaction rates.
  • Owned and retained all triage cases for North American Workplace Region.
  • Executed root-cause analysis of all software bugs communicating directly with clientele recommending fixes and workarounds minimizing downtime.
  • In charge of managing thousands of accounts on Workplace bringing over $2 million in revenue.
Sales Associate, Women's Shoes, 06/2015 - 12/2015
Nordstrom City, STATE,
  • Maintained up-to-date knowledge of customer buying habits by constantly interacting with customers and doing online research of latest trends.
  • Provided expert product and service information to customers to help aid correct product purchases depending on customer needs.
  • Served as liaison between customers, store personnel and various store departments.
  • Assisted in process refinement to improve customer service and support.
  • Drove team revenue totals by bringing in over $2,000 in sales.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Increased sales 3-5% by offering advice on purchases and promoting additional products.
Bachelor of Science: Business Marketing, Expected in 2017
San Francisco State University - San Francisco, CA,
Bachelor of Science: Business Marketing, Expected in 2017
City University of Hong Kong - Hong Kong,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • San Francisco State University
  • City University of Hong Kong

Job Titles Held:

  • Tier 2 Technical Support Specialist for Workplace
  • Operations Specialist for Workplace
  • Sales Associate, Women's Shoes


  • Bachelor of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: