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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Network and Point of Sale support engineer passionate about customer service. Experienced in pre- and post-sales technical support working with vendors, distributors, re sellers and end-users supporting data networks and POS systems. Experienced in design, implementation, configuration, troubleshooting and maintaining multi-vendor products. Team player, able to coordinate multiple resources and projects at the same time. I have over 11 years’ experience at BP developing communication and leadership skills. Enjoy learning new technologies along with giving presentations and mentoring.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Tier 2 Technical Support Specialist, 2006 - Current
British Petrolium City, STATE, • Provide Maintenance & Technical Support in a 24X7 high volume technical call center. Handle new and escalated issues that involve complex troubleshooting of system failures caused by network, hardware or software issues
Education and Training
Associate of Science: Electronics Engineering Technologies, Expected in 2000
-
ITT Technical Institute - Burr Ridge, IL
GPA:
Major Courses Include:
- Principals of Electronics I & II
- Solid State Electronics
- Integrated Circuits
- Digital Electronics
- Microprocessors I & II
- Microcomputers- Electronic Communications
** All courses are supported by a corresponding laboratory
Activities and Honors

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School Attended

  • ITT Technical Institute

Job Titles Held:

  • Tier 2 Technical Support Specialist

Degrees

  • Associate of Science

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