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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

A reliable marketing professional with 6 years of experience in the banking & financial services industry with a track record of various projects in the Cards issuing and acquiring business. Strategic thinking and analytical skills, along with creative and commercial aptitude, support a solid profile.



Education
Hellenic Open University Athens, Expected in 2012 MBA : Business Administration and Management, General - GPA :
National University of Athens Athens, Expected in 2007 University Degree : Communication and Media - GPA :

Main Direction of Studies Communication and Media Managment

Professional Experience
Citibank International PLC - Tier 1 Merchant & Merchant Acquiring Manager
City, STATE, 01/2012 - Current

Merchant Acquiring Manager for Diners Club & Citibank Cards with the objective to ensure cards acceptance in targeted merchant service establishments.

Main responsibilities:

  • Diners, MasterCard & Visa acquiring strategy, ensuring appropriate acceptance universe while safeguarding profitable balance sheet.
  • Sales Channels management for Tier1 & Tier 0 merchants network build up and support.
  • P&L accountability (expense and revenue management).
  • Manage the relationship with stakeholders (internal & external) to enable synergies & processes improvement.
  • Develop and monitor portfolio actions in targeted merchants and merchant categories.
  • Coordinate acquiring-engaged departments as to ensure: delivery of plan; customer service; fraud /credit / AML policy implementation;efficient front & back office operation.
  • Liaise with market-leading companies, Associations and regulatory bodies impacting acquiring.
  • Set up brand-value-adding campaigns, pursue new business development.
Citibank International PLC - Diners Club Features manager
City, STATE, 07/2010 - 01/2012

Diners Club Features management with the objective to promote and enhance the product offering pallet to Diners cardholders through a variety of unique features.

Main responsibilities:

  • Signature magazine issuance and distribution coordinator liaising with IMAKO publications and Diners Club.
  • P&L accountability (expense and revenue management) for all DC features and Signature magazine
  • Manage the relationship with stakeholders (internal & external) to enable synergies
  • Develop and monitor promotional actions in targeted merchants and merchant categories through Signature magazine and BTL campaigns.
  • Coordinate front line departments as to ensure: delivery of plan; customer service; fraud /credit / AML policy implementation;efficient front & back office operation.
  • Set up brand-value-adding campaigns, pursue new business development in order to support merchant acquiring dpt.
Citibank International PLC - Citiphone Representative
City, STATE, 03/2008 - 06/2010

The position aimed at actively contributing to servicing, deepening the

relationship and retaining satisfied customers.

Main Responsibilities :

  • Handle incoming calls to existing (Banking, Cards, CAW & Citigold) and prospect Citibank customers on a 24hr 7x7 rotational basis.
  • Deliver customer service (General Information, Product & Process Information, various maintenances e.t.c.).
  • Conduct sales sessions for both Phone & Non-Phone binding products, targeting to meet Individual & Team Sales Goals.
  • Promote Organization’s strategic goals e.g. IVR resolution rate, Digital Services, One Stop Complaint Handling
  • Handle Auto Authorizations.
  • Escalate any issues identified through interaction with customer.
  • Adhere to bank policies, internal service and sales standards, departmental procedures and regulatory requirements.
  • Contribute to Call Center Service Level Achievement.

ERT (Greek National Radio And TV) - Junior Editor assistant
City, STATE, 02/2006 - 05/2006

3 month internship in the Department Of Radio Production of ERT

Main responsibilities:

  • Assist in the reporters program managing the stories that would be covered from reporters
  • Communicate with the main news centers (Reuters, BBC etc) for themes regarding EU
  • Cover as a reporter on Behalf of NET 102.3 FM several stories of social interest
DEH (National Electricity Organization) - Desk job in the File Storage Department
City, STATE, 08/2003 - 10/2003

File Storage of the company’s client contracts with main target to create and organize a new file archiving department. Circumstantially I was also occupied for secretarial tasks in order to cover the needs of the company in the telephone center. Complaints handling was included on the needs of this position.

Languages

Native Language: Greek


ENGLISH ( CERTIFICATE OF PROFICIENCY IN ENGLISH – CAMBRIDGE & MICHIGAN)

• Reading Skills: EXCELLENT

• Writing Skills: EXCELLENT

• Speaking Skills: EXCELLENT

GERMAN ( ZERTIFIKAT DEUTCSH)

• Reading Skills: EXCELLENT

• Writing Skills: EXCELLENT

• Speaking Skills: MEDIUM

Skills

Product/Project Management, Business Development, Cards Business (issuing/acquiring), Consumer Rewards programs, Marketing Communications.

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Resume Overview

School Attended

  • Hellenic Open University
  • National University of Athens

Job Titles Held:

  • Tier 1 Merchant & Merchant Acquiring Manager
  • Diners Club Features manager
  • Citiphone Representative
  • Junior Editor assistant
  • Desk job in the File Storage Department

Degrees

  • MBA
  • University Degree

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