Tier 1 Merchant & Merchant Acquiring Manager Resume Example

Diners Club Features management with the objective to promote and enhance the product offering pallet to Diners cardholders through a variety of unique features.

Main responsibilities: 

• Signature magazine issuance and distribution coordinator liaising with IMAKO publications and Diners Club.
• P&L accountability (expense and revenue management) for all DC features and Signature magazine
• Manage the relationship with stakeholders (internal & external) to enable synergies
• Develop and monitor promotional actions in targeted merchants and merchant categories through Signature magazine and BTL campaigns.
• Coordinate front line departments as to ensure: delivery of plan; customer service; fraud /credit / AML policy implementation;efficient front & back office operation.
• Set up brand-value-adding campaigns, pursue new business development in order to support merchant acquiring dpt.

The position aimed at actively contributing to servicing, deepening the

relationship and retaining satisfied customers.

Main Responsibilities : 

• Handle incoming calls to existing (Banking, Cards, CAW & Citigold) and prospect Citibank customers on a 24hr 7x7 rotational basis.
• Deliver customer service (General Information, Product & Process Information, various maintenances e.t.c.).
• Conduct sales sessions for both Phone & Non-Phone binding products, targeting to meet Individual & Team Sales Goals.
• Promote Organization's strategic goals e.g. IVR resolution rate, Digital Services, One Stop Complaint Handling
• Handle Auto Authorizations.
• Escalate any issues identified through interaction with customer.
• Adhere to bank policies, internal service and sales standards, departmental procedures and regulatory requirements.
• Contribute to Call Center Service Level Achievement.

3 month internship in the Department Of Radio Production of ERT

Main responsibilities:

• Assist in the reporters program managing the stories that would be covered from reporters
• Communicate with the main news centers (Reuters, BBC etc) for themes regarding EU
• Cover as a reporter on Behalf of NET 102.3 FM several stories of social interest

File Storage of the company's client contracts with main target to create and organize a new file archiving department. Circumstantially I was also occupied for secretarial tasks in order to cover the needs of the company in the telephone center. Complaints handling was included on the needs of this position.