thrift store manager resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Skills
Store operations oversight
Employee supervision and motivation
Store opening and closing procedures
Program implementation
MS Office proficient
Reliable
Shift checklists
Staff training and development
Team-oriented
Employee training
Retail inventory management
Accurate cash handling
Sales professional
Outstanding communication skills
Schedule management
Customer retention
Profit and loss accountability
Performance improvements
Supervision and training
Employee development
Recruiting and hiring
Purchasing and planning
Cost analysis and savings
Education and Training
Santa Rosa Junior CollegeSanta Rosa, CAExpected in 08/2008 ā āCertificate of Human Resource Administration:Human Resources Management - GPA:
Shasta CollegeRedding, CAExpected in 06/2000 ā āAssociate of Arts:General Education - GPA:
Santa Rosa High SchoolSanta Rosa, CAExpected in 06/1982 ā āHigh School Diploma: - GPA:
Experience
Salvation Army Usa - Thrift Store Manager Darien, IL, 04/2018 - 03/2020
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Oversaw store operations while generating $83,333 in monthly sales.
Implemented succession planning by training and developing 5 associates into leadership positions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Corrected operational discrepancies by developing and executing process improvements.
Assessed, optimized and elevated operations to target current and expected demands.
Boosted sales by 40% by cultivating customer rapport and delivering superior customer service.
Diminished total loss by 20% by implementing effective operational improvements.
Achieved sales quota of 15% increase of online sales by incorporating social media and brand marketing.
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Reviewed completed applications and assessed household information against file history and program regulations.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Educated clients on lease and rental agreements.
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Monitored and documented delinquencies and other forms of income.
Accomplishments
Grey Bear's received Thrift Store of the year in 2018 and 2019 by the Santa Cruz Sentinal after I was hired as the manager of the facility.
After the implementation of systems of accountability, revised training operatives and renewed customer service expectations, yearly sales had exceeded $1,000,000 annually, which was a 50% increase in fiscal profit margins across the board. Which includes online sales, sale and clearance items and overall merchandise.
Exceeded sales goals by an average of 50% in 2018 and 2019.
Promoted from Sales Associate to Store Manager, in less than 12-months
Negotiated with vendors and volunteers, saving the company $20,000 annually.
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