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Therapy Program Manager Resume Example

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THERAPY PROGRAM MANAGER
Summary
  • JOB OBJECTIVE A management opportunity to lead a team of professionals to provide excellence in care achieving high patient outcomes and satisfaction within the assisted living community. SUMMARY OF QUALIFICATIONS
  • Over 26 years of strong and diverse experience in hospital, nursing home and home health settings.
  • Thoroughly enjoy developing and implementing new programs to address specific needs of residents
  • Skilled at becoming an “expert” in complicated health subjects, rehabilitation programs, and health care organizations.
  • Known for having a unique blend of strengths in business concepts/practices and total patient care.

Issue-resolving Therapy Program Manager committed to facilitating collaboration among employees, patients and other stakeholders. Pleasant leader delivering a high level of operations for rehab services, including staff orientation, training and development. Ready for a new position that involves working with talented individuals in an office environment.

Skills
  • Academic
  • Budget
  • Curriculum development
  • Diagnosis
  • Documentation
  • Forecasting
  • Fund raising
  • Fundraising
  • Director
  • Marketing
  • Nursing
  • Quality assurance
  • Reporting
  • Tutoring
  • Clinical development and operations
  • Appointment scheduling
  • Budgetary standards
  • Effective customer communication
  • Billing practices
  • Community relationships
  • Therapy staff supervision
  • Positive rapport
  • Client advocacy
  • Site inspections
  • Training and mentoring
  • Staff performance assessments
  • Community interaction
  • Patient relations
  • Accreditation support
  • Performance metrics
  • Patient safety
  • Employee retention strategies
  • Quality assurance controls
  • Health information systems
  • Schedule management
  • Records management
  • Regulatory requirements
Experience
Company NameCity, StateTherapy Program Manager01/2013 to Current
  • Reporting to the Area Director in a skilled nursing facility.
  • Oversight of all disciplines of therapy.
  • Marketing of new plans.
  • Quality assurance with documentation to support need for skilled services.
  • Ensurance of state and regulatory compliance.
  • Monitoring of budget for positive outcomes and developing plan to address deficit areas.
  • Forecasting trends within department to identify areas of opportunity to increase business growth.
  • Implementation of specialized programs to enhance services offered by therapy team.
  • Oversight of multiple job sites.
  • Program Manager of the Quarter for 2014.
  • Handled all patient appointment scheduling for the department and maintained the office calendar.
  • Participated in local events and coordinated marketing activities to promote departmental services department to community.
  • Recruited and selected highly talented individuals to join the team and bring expertise to the organization.
  • Helped residents receive recommended services, including physical therapy and speech therapy.
  • Inspected building each day for hazards and safety issues and had all issues addressed immediately by maintenance personnel.
  • Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Supervised administrative staff of [Number][Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Company NameCity, StateOTA Program Coordinator, Certified Occupational Therapy Assistant01/2010 to 01/2013
  • Curriculum development.
  • Clinical placements.
  • One-on-one tutoring.
  • Fund raising chair for Cystic Fibrosis.
  • Implementation and design of onsite continuing education program.
  • Oversight of Advisory Board.
  • Implementation of Student Occupational Therapy Program.
  • Academic advising of current and future students.
  • Member of Crisis Response Team.
  • Chaired of Fundraising Events for Cystic Fibrosis Foundation and Breast Cancer.
  • Awarded Keiser University Award for Outstanding Service to the University.
  • Nominee for Community Bridge Award.
  • Developed robust marketing plans to increase awareness of programs.
  • Proposed and developed new programming ideas and special features to drive audience engagement.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Minimized financial risk by establishing and maintaining best financial practices.
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
  • Performed administrative support tasks, including mailing letters, taking messages and scheduling appointments.
  • Completed quarterly and yearly audits.
  • Created and actualized program activities.
  • Actualized strategies to cut costs while maintaining program quality and driving organizational performance.
  • Managed program budgets, organizational budgets and expenditures.
  • Managed and directed [Number] individuals within the organization.
  • Reviewed program needs and recruited qualified staff.
  • Coordinated planning and program development between news teams and other programming staff.
  • Facilitated conferences between organization and community members or clients, and helped communicate concerns to managing leadership.
  • Assessed financial risk by collecting and analyzing financial data.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Implemented and directed [Type] program to keep policies and procedures updated, accurate and reflection of current business practices.
  • Planned marketing campaigns to increase attendance at events.
  • Collaborated with [Job title] to establish program curriculum and goals.
  • Recruited top talent through interviews and personnel recommendations.
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Fostered relationships with community members to define programming needs and strengthen organizational standing in local areas.
Company NameCity, StateCertified Occupational Therapy Assistant01/2006 to 01/2010
  • Reported to Registered Occupational Therapist.
  • Implementation of treatment and discharge plans with a variety of diagnosis.
  • Treatment modalities: activities of daily living, neuromuscular retraining, equipment recommendations, splinting, patient, family and team member's education, and cognitive retraining.
  • Helped patients learn to perform basic tasks such as eating, grooming and dressing.
  • Performed administrative support tasks, including mailing letters, taking messages and scheduling appointments.
  • Assisted patients with improving visual, motor and sensory management abilities.
  • Performed occupational therapy interventions in [Type] settings.
  • Taught patients and families about conditions and exercises.
  • Participated in and supported departmental programs such as [Type], [Type] and [Type].
  • Documented assessments, treatment goals and patient's progress using standardized note writing format.
  • Evaluated patients' rehabilitative needs, developed treatment plans and goals and delivered appropriate therapy.
  • Assisted the occupational therapist in evaluation of patients.
  • Facilitated understanding of rehabilitation process by communicating with patients and families.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Performed site evaluations, customer surveys and team audits.
Education and Training
Occupational Therapy Assistant, State of Florida, License Number OTA 7245 Certified Occupational Therapy Assistant COTA, National Board of Certification in Occupational Therapy, Certification Number 996094 PAMS Certification2014
MHA, Masters:Health AdministrationUniversity of Phoenix BSHA
Bachelor of Science:Health AdministrationUniversity of Phoenix
AS:Occupational TherapyTrident Technical College, City, State
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Resume Overview

School Attended

  • University of Phoenix BSHA
  • University of Phoenix
  • Trident Technical College

Job Titles Held:

  • Therapy Program Manager
  • OTA Program Coordinator, Certified Occupational Therapy Assistant
  • Certified Occupational Therapy Assistant

Degrees

  • Occupational Therapy Assistant, State of Florida, License Number OTA 7245 Certified Occupational Therapy Assistant COTA, National Board of Certification in Occupational Therapy, Certification Number 996094 PAMS Certification 2014
    MHA, Masters : Health Administration
    Bachelor of Science : Health Administration
    AS : Occupational Therapy

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