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Test Proctor Resume Example

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TEST PROCTOR
Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Skills
  • Behavior modification
  • Reporting requirements
  • Multidisciplinary team collaboration
  • Educational support
  • Individual instruction
  • Customer service
  • Organization
  • Team building
Experience
Test Proctor, LLC PSI Service, January 2020-CurrentRichards, TX
  • Provided students with personalized educational, behavioral and emotional support.
  • Created and distributed instructional materials for group and one-on-one use.
  • Completed documentation on student behaviors, interventions and results.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
Substitute Teacher, Frisco ISD, October 2019-CurrentFrisco, TX
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Engaged students in discussions to promote interest and drive learning.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Assigned homework to students based on curricula and modified based on daily progress.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
  • Helped students build learning and study skills to achieve life-long educational goals.
Process Associate, HomeGoods, February 2020-October 2020Plano, TX
  • Worked manufacturing shifts in various capacities to understand and experience process issues and potential improvements firsthand.
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
  • Reviewed, analyzed and proposed operational improvements in sales, customer service and engineering operations.
  • Employed statistical analysis to pinpoint production process gaps and collaborated with management to implement technological and practical improvements.
  • Supported special projects upon request from the department manager.
Customer Service Cashier, Walmart, March 2018-August 2019San Antonio, TX
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Greeted customers and responded to informational requests.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Distributed new merchandise efficiently to different departments.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
Education and Training
Associate of ArtsBusiness Administration, , , Collin County Community College District, , PlanoTXExpected in August 2021
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Resume Overview

Companies Worked For:

  • LLC PSI Service
  • Frisco ISD
  • HomeGoods
  • Walmart

School Attended

  • Collin County Community College District

Job Titles Held:

  • Test Proctor
  • Substitute Teacher
  • Process Associate
  • Customer Service Cashier

Degrees

  • Associate of Arts

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