Reliable and friendly employee seeking Tennis Shop position. Offering excellent communication and good judgment and experience in this field. I was also a high ranking youth tennis player in the US. As well as an avid golfer and even competed a little bit throughout high school. I am often very obsessed with technology and gear associated to the hobbies I enjoy and do research to not only help customers but because it interests myself as well.
Skills
Played Tennis and Golf for 17 Years
Merchandise Recommendations
Merchandise Receiving and Handling
Product Knowledge
Energy and Physical Stamina
Customer Service
Security Practices
Strong Communication and Interpersonal Skills
Adaptable and Flexible
Computer Proficiency and Microsoft Office
Building Customer Relationships and Loyalty
Excellent Written and Verbal Communication
Work History
09/2017 to 05/2018
Tennis Pro Shop ManagerCharlotte Regional Visitors Authority – Charlotte, NC,
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reported issues to higher management with great detail, resulting in favorable changes for the business owner.
Strung customer racquets with a high level of accuracy, proficiency, and care. Utilizing all types of string without wasting product.
Kept a high level of updated first hand experience with all brands and makes of racquets (demo testing each week) to best assist a customer in their search for the perfect racquet for their game and abilities.
Keeping up with customer stringing orders to ensure a quick turnaround.
Maintaining a clean shop space that felt welcoming and easy to navigate for our customers.
Maintained a professional appearance.
Taught youth tennis lessons and occasionally helped run clinics with the business owner.
Helped players find new hitting partners and leagues.
01/2019 to 03/2020
Retail Sales AssociateSafelite Autoglass – Phoenix, AZ,
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Helped customers complete purchases, locate items and join reward programs.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Worked closely with shift manager to solve problems and handle customer concerns.
Offered each customer top-notch, personal service to boost sales and customer satisfaction. Including greetings as soon as a customer would walk in, and assisting in every step of a customers' shopping experience.
Folded and arranged merchandise in attractive displays to drive sales.
Opened and closed store independently and prepared nightly bank drop for manager.
Supported loss prevention goals by monitoring shopper behavior.
Issued receipts and processed refunds, credits or exchanges.
Answered questions about store policies and addressed customer concerns.
Supported efficient and timely replenishment of sales floor merchandise.
Informed customers of current store promotions to encourage additional sales purchases.
Spoke to customers in native language to increase loyalty and establish relationships.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used POS system to process sales, returns, online orders and gift card activations.
Logged reports, expenses, receipts and sales documents into digital database.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Maintained clean sales floor and straightened and faced merchandise.
Greeted customers and helped with product questions, selections and purchases.
03/2015 to 07/2016
Customer Service AssociateGenesco (Journey's) – City, STATE,
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Distributed information to in-store guests and answered questions to serve needs and drive sales.
Assisted customers in making informed purchase choices and selecting products.
Attended to customer complaints and processed product return or replacement requests.
Education
Expected in
No Degree: Business Administration And Management University of Hawaii At Hilo - Hilo, HI GPA:
Also studied linguistics, Japanese language/cultural studies, and Gender and Women's studies.
Expected in 05/2017
High School Diploma: Hawaii Preparatory Academy - Waimea, HI, GPA:
Elected Captain of Tennis, Golf and Lacrosse Teams
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
