Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable and friendly employee seeking Tennis Shop position. Offering excellent communication and good judgment and experience in this field. I was also a high ranking youth tennis player in the US. As well as an avid golfer and even competed a little bit throughout high school. I am often very obsessed with technology and gear associated to the hobbies I enjoy and do research to not only help customers but because it interests myself as well.

  • Played Tennis and Golf for 17 Years
  • Merchandise Recommendations
  • Merchandise Receiving and Handling
  • Product Knowledge
  • Energy and Physical Stamina
  • Customer Service
  • Security Practices
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Computer Proficiency and Microsoft Office
  • Building Customer Relationships and Loyalty
  • Excellent Written and Verbal Communication
Work History
09/2017 to 05/2018
Tennis Pro Shop Manager Charlotte Regional Visitors Authority Charlotte, NC,
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail, resulting in favorable changes for the business owner.
  • Strung customer racquets with a high level of accuracy, proficiency, and care. Utilizing all types of string without wasting product.
  • Kept a high level of updated first hand experience with all brands and makes of racquets (demo testing each week) to best assist a customer in their search for the perfect racquet for their game and abilities.
  • Keeping up with customer stringing orders to ensure a quick turnaround.
  • Maintaining a clean shop space that felt welcoming and easy to navigate for our customers.
  • Maintained a professional appearance.
  • Taught youth tennis lessons and occasionally helped run clinics with the business owner.
  • Helped players find new hitting partners and leagues.
01/2019 to 03/2020
Retail Sales Associate Safelite Autoglass Phoenix, AZ,
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction. Including greetings as soon as a customer would walk in, and assisting in every step of a customers' shopping experience.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Issued receipts and processed refunds, credits or exchanges.
  • Answered questions about store policies and addressed customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections and purchases.
03/2015 to 07/2016
Customer Service Associate Genesco (Journey's) City, STATE,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Assisted customers in making informed purchase choices and selecting products.
  • Attended to customer complaints and processed product return or replacement requests.
Expected in
No Degree: Business Administration And Management
University of Hawaii At Hilo - Hilo, HI
  • Also studied linguistics, Japanese language/cultural studies, and Gender and Women's studies.
Expected in 05/2017
High School Diploma:
Hawaii Preparatory Academy - Waimea, HI,
  • Elected Captain of Tennis, Golf and Lacrosse Teams

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School Attended

  • University of Hawaii At Hilo
  • Hawaii Preparatory Academy

Job Titles Held:

  • Tennis Pro Shop Manager
  • Retail Sales Associate
  • Customer Service Associate


  • No Degree
  • High School Diploma

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