, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Reliable and friendly employee seeking Tennis Shop position. Offering excellent communication and good judgment and experience in this field. I was also a high ranking youth tennis player in the US. As well as an avid golfer and even competed a little bit throughout high school. I am often very obsessed with technology and gear associated to the hobbies I enjoy and do research to not only help customers but because it interests myself as well.
- Played Tennis and Golf for 17 Years
- Merchandise Recommendations
- Merchandise Receiving and Handling
- Product Knowledge
- Energy and Physical Stamina
- Customer Service
| - Security Practices
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
|
09/2017 to 05/2018 Tennis Pro Shop Manager Charlotte Regional Visitors Authority – Charlotte, NC,
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail, resulting in favorable changes for the business owner.
- Strung customer racquets with a high level of accuracy, proficiency, and care. Utilizing all types of string without wasting product.
- Kept a high level of updated first hand experience with all brands and makes of racquets (demo testing each week) to best assist a customer in their search for the perfect racquet for their game and abilities.
- Keeping up with customer stringing orders to ensure a quick turnaround.
- Maintaining a clean shop space that felt welcoming and easy to navigate for our customers.
- Maintained a professional appearance.
- Taught youth tennis lessons and occasionally helped run clinics with the business owner.
- Helped players find new hitting partners and leagues.
01/2019 to 03/2020 Retail Sales Associate Safelite Autoglass – Phoenix, AZ,
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction. Including greetings as soon as a customer would walk in, and assisting in every step of a customers' shopping experience.
- Folded and arranged merchandise in attractive displays to drive sales.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported loss prevention goals by monitoring shopper behavior.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Logged reports, expenses, receipts and sales documents into digital database.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
03/2015 to 07/2016 Customer Service Associate Genesco (Journey's) – City, STATE,
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
Expected in No Degree: Business Administration And Management
University of Hawaii At Hilo - Hilo, HI
GPA:
- Also studied linguistics, Japanese language/cultural studies, and Gender and Women's studies.
Expected in 05/2017 High School Diploma:
Hawaii Preparatory Academy - Waimea, HI,
GPA:
- Elected Captain of Tennis, Golf and Lacrosse Teams
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
- Personalization
- Target Job
- Typos