Self-motivated Insurance Verification Specialist proudly offering experience building an understanding of insurance terminology while tracking patient coverage. A poised professional with benefits explanation and administration expertise. Offering time management and interpersonal skills.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Line Cook, 05/2019 - 12/2019 Ria Financial – Riverside, CA,
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Kept stations stocked and ready for use to maximize productivity.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Created approximately 10 orders simultaneously during busy periods while alone.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Mentored and trained new Line Cook's providing direction in preparing all items, including specialty items and how to deal with used, unwanted, or old food.
Operated fryers and grills according to instructions to maintain safety and food quality.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Interacted efficiently with customers either in person, over the phone, or through the computer system.
Cashier, 08/2018 - 12/2019 Sonic Drive-In – Brownsboro, TX,
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments such as clothing, seasonal, and the outside nursery to provide coverage and keep store operational.
Properly verified customer identification for gun and ammunition purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted customers with account updates, new service additions and promotional offers.
Skating Carhop, 05/2016 - 07/2018 Sonic – City, STATE,
Processed and completed cash transactions promptly, providing accurate change and order receipts.
Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
Greeted and welcomed guests upon arrival, offering menu recommendations and efficiently placing orders.
Maintained knowledge of new offerings and upsold promotional items and specials.
Answered product and order questions accurately and professionally.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Served drinks and prepared specialty beverages.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Completed opening, closing and shift change tasks to promote store efficiency.
Education and Training
High School Diploma: , Expected in 05/2017 - East High School - Sioux City, IA GPA:
High School Diploma: , Expected in - Morningside College - Sioux City, IA GPA:
Minor in psychology
Major in pre-law with an emphasis in legal studies
High School Diploma: , Expected in - Western Iowa Tech Community College - Sioux City, IA GPA:
I completed my first two years of college at Western Iowa Tech while I was still enrolled in High School allowing myself to complete my general education before I received my high school diploma.
Certifications
Certification of Completion for the National Youth Leadership Forum for Law and CSI In 2016.
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