Teller Manager Resume Example First Bank Online

TELLER MANAGER

Summary

Meticulous Vault Clerk versed in bank procedures, money movement and record keeping. Trained in filling cash machines and dispersing amounts to floor staff. Familiar with compliance requirements and legal issues.

Skills

Currency and coin counter
Equipment Operation
Cash dispenser operation
Safe and vault operation
Deposit processing

Operating procedures
Reporting and auditing
Risk management evaluation background
MS Office

Experience

Teller Manager, First Bank Online, January 2010-December 2017Huntsville , AL

Checked to identify numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes or containers.
Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
Verified, captured and balanced deposits and audited check image quality.
Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes, reported any cash discrepancies and maintained accurate records.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Counted as much as $100,000 in daily funds with manual and machine-assisted methods.
Verified amounts and integrity of every check or funds transfer.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Maintained optimal financial controls by securing funds and making accurate transactions.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Completed monthly audits and managed overdraft reports.
Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
Performed currency transaction reports for foreign currency.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Counted as much as $100,000 in daily funds with manual and machine-assisted methods.

Teller Manager, First Bank Online, May 2009-January 2010Birmingham , AL

Verified amounts and integrity of every check or funds transfer.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Supplied tellers with coin and currency.
Maintained optimal financial controls by securing funds and making accurate transactions.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Balanced daily cash deposits and vault inventory with zero error rate.
Performed site evaluations, customer surveys and team audits.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Teller Supervisor, Central Bancompany, March 2008-April 2009West Des Moines , IA

Supplied tellers with coin and currency.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Balanced daily cash deposits and vault inventory with zero error rate.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

Education and Training

High School DiplomaFrederick Douglass High School, , CityStateUnited States1999

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Teller Manager Resume Example

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