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telesales executive resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

High-achieving Telesales Executive with over 18 years of business-to-business cold calling, networking and closing experience. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment.

Extremely organized and efficient Food Tele Sales Representative with over 6 years of experience seeking a position in which to utilize my skills and natural sales abilities.

Skills
  • Good communication skills to report on project progress, time management and problem-solving skills
  • Efficiency to work independently and multitasking
  • Organization and time-management to increase the productivity
  • Customer Needs Assessments
  • Fluent and Native speaker, writer, and reader of English, Hindi, and Gujarati
  • Good listening and understanding of Punjabi and Swahili
Work History
09/2019 to Current
Telesales Executive Vadilal Industries USA Inc. City, STATE,
  • My over 6 years in USA has been into upgrading my theoretical knowledge, exposure to US Ethnic Market in Retail and Distribution, Frozen Food "Way of Life"
  • Currently working independently heading Telesales for Midwest (MW 1-2-3) Region(17 States) May XXX2 till date
  • Previously worked independently headed telesales for East Coast Region(8 States) Sep 2019 to April XXX2.
  • Complete customer care from taking PO - Invoicing - Delivery - Payment - Any short or returns credit - close till next route
  • Working on company’s own Application called Fresh & Chill to process orders
  • Spoke with potential clients to educate them about the new product and convince them to invest in new product
  • Researched and learned company products, their nutrition benefits, price, ingredients, etc., to be prepared for customer questions
  • Draft reports of product sales and revenue to present to company head executives
  • Review of customers for account receivables & follow-ups for outstanding collections
  • Working Knowledge of Functional SAP ERP modules like ales and Distribution (SAP SD) SD - Financial Accounting and Controlling (SAP FICO)
  • Familiar with commercial delivery standards
  • Creating new customers & start business
  • Opened new accounts and documented personal, demographic, and payment information in system
  • Pitched products and services to potential customers, securing new deals and sales opportunities
  • Generated leads and established relationships with potential customers through outbound telephone calls
  • Attained $[Amount] in sales targets on monthly basis
04/2017 to 08/2019
Telesales Executive Premier Food Supplies, LLC City, STATE,
  • Key products was Haldiram & Nanak
  • Handed Midwest accounts of purchase products with different brands
  • Worked on QuickBooks
  • Created purchase order with team & finalizing with HO
  • Daily calls to customer as per routes
  • Outstanding payment with telesales team
  • Monitor sales & provider support
  • Managed day-to-day fulfillment schedules
  • Managed inventory levels, order processing, and establish processes.
10/2007 to 01/2017
Sr.Tele Sales Executive & Finance Consultant Qatar Airways – Under Travel Consolidators City, STATE,
  • Operated Central Reservation System (CRS) AMADEUS/SABRE
  • Handed Corporate calls for Reservation, Ticketing, Refunds, and Reissuance
  • Expertise in Ticketing Infant to Child & Child to Adult
  • Assisted misconnected and rerouted passengers during irregular operations; issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
  • Handed of key airport before new destination flight operation start as SWAT team
  • Oracle / Clouds ERP central data operations
  • Dealed with corporate customers inquiries and aiming to meet their expectation
07/2001 to 07/2007
Tele Sales Executive Kenya Airways & Jet Airways - Under Travel Consoli City, STATE,
  • Operating Central Reservation System (CRS) Amadeus, Saber & Galileo
  • Handed Reservation, Ticketing, Refunds, and Reissuance
  • Selling travel products and Vacation packages (FIT / Groups / Corporate)
  • Taking part in familiarization visits to head office in order to gain information on issues and amenities of interest to consumers
  • Liaising with head office to manage bookings and schedules
  • Dealing with customer enquiries and aiming to meet their expectations
  • Visa processing for all counties
  • Overseeing the smooth, efficient running of the business.
Education
Expected in 05/1998
Bachelor of Commerce : Advance Accounts
Sardar Claire University - Vallabh Vidyanagar , Gujarat India,
GPA:
Certifications
  • ServSafe Achievement Certificate – CA. USA in 2014
  • International Air Transport Association (Honors) (IATA) Montreal, Canada in 2006
  • AMADEUS Achievement Certification
  • E-Commerce Certification in 2001
  • Microsoft Certified Professional (MCP)
  • Sun Certified Java Programmer (SCJP)

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Resume Overview

School Attended

  • Sardar Claire University

Job Titles Held:

  • Telesales Executive
  • Telesales Executive
  • Sr.Tele Sales Executive & Finance Consultant
  • Tele Sales Executive

Degrees

  • Bachelor of Commerce

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