LiveCareer-Resume

telesales executive resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Strategic Tele-Executive brings expansive experience overseeing telesales operations and growth. Supports lead pipeline with thorough product knowledge and catered recommendations. Develops high-performing teams in alignment with corporate objectives. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offering 10+ years of progressive experience in owning web-based projects from concept and design through testing, implementation and client updates. Diligent about producing exceptionally clean, strong and secure code. Successful at achieving browser, device and operating system compatibility objectives while satisfying client desires and producing robust, sophisticated designs.

Skills
  • Customer Inquiry and Response
  • Product Descriptions
  • Documentation and Recordkeeping
  • Remote Access Call Center Software
  • Outbound Calling
  • Time Management
  • Active Listening
  • Customer Service
  • Sales Pitches
  • Attention to Detail
  • Donation Solicitation
  • Customer Targeting
  • Persuasive Strategies
  • Sales Solicitation
  • Verbal and Written Communication
  • Relationship Building
  • Script Reading
  • Marketing Strategies
  • Speech Clarity
  • New Hire Coaching
  • Goal Driven
  • Product Recommendations
  • Customer Orders
  • Email Etiquette
  • Service-Oriented
  • Warm Calling
  • Complaint Resolution
  • Lead Generation
  • Customer Engagement
  • Account Management
  • Payment Processing
  • Service Oriented
  • Order Taking
  • Call Control
  • Call Management
  • Client Surveys
  • Quality Assurance
  • Phone Etiquette
  • Telephone Interviews
  • Decision Making
  • Appointment Scheduling
  • Consultative Sales
  • Team Collaboration
  • Client Needs Assessment
  • Recruiting and Training
  • Inbound Calls
  • Team Leadership
  • Multi-Line Telephone Systems
  • Staff Mentoring
Education and Training
South Gwinnett High School Snellville, GA Expected in 04/2002 High School Diploma : - GPA :
Experience
Major Food Group - Telesales Executive
Burlington, MA, 01/2010 - 08/2020
  • Monitored market conditions, supporting product innovation based on trends and competitor analytics.
  • Developed and utilized sales scripts to boost sales success and respond to customer rejections.
  • Fostered team approach to achieve annual sales objectives.
  • Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.
  • Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
  • Generated new sales leads and presented findings to outside teams and supervisors for review.
  • Processed customer orders, transactions and requests.
  • Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
  • Led aggressive prospecting, cold calling and networking to enhance lead generation.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Followed up on sales leads through outbound calling.
  • Cross-sold additional products and services to purchasing customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Developed new leads each day at or above quotas.
  • Documented sales call data in company software.
  • Networked to build client base and promote products to new and existing clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Achieved established sales targets by generating new customer accounts.
  • Collaborated with new customers to give details about company offerings.
  • Informing staff of individual and overall sales targets to promote accountability within the team.
  • Assigning shifts in accordance with the target market's availability.
  • Updating customers' details on our database, and then sharing this information with staff.
  • Tending to highly technical or serious questions and complaints.
Benchmark Senior Living - Floor Manager
Brookfield, CT, 04/2009 - 10/2012
  • Ensuring that all food safety procedures are followed including ensuring that food is stored at proper temperatures, checking expiration dates on food items, and ensuring that food is washed before being served
  • Training servers in proper customer service techniques, such as greeting customers, recommending menu selections, describing specials, and suggesting wine pairings
  • Overseeing all aspects of the dining experience, including setting up reservations, seating guests, checking IDs, and ensuring that guests have a positive experience
  • Ensuring that the restaurant follows all local health codes and regulations regarding food preparation, storage, and handling
  • Managing the restaurant staff, including hiring and firing personnel, conducting performance evaluations, and addressing any issues with staff members
  • Coordinating meals with the kitchen staff to ensure that food is ready when needed
  • Maintaining order in the dining area by monitoring the volume of customers to ensure that wait times are reasonable
  • Determining staffing needs based on sales volume, special events, holidays, etc. and hiring accordingly
  • Monitoring and maintaining inventory levels of food and supplies to ensure adequate supply levels
  • Assessed team member performance and developed improvement plans for weak points.
  • Directed efficient store recoveries to keep merchandise organized and presentable for customers.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Established effective employee schedules to meet expected customer demands.
Best Western Hotel - Front Desk Receptionist
City, STATE, 08/2006 - 08/2007
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Completed basic bookkeeping and document filing.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Coordinated pick-up and delivery of express mail services.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Greeted customers, answered general questions and directed to appropriate locations.

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Resume Overview

School Attended

  • South Gwinnett High School

Job Titles Held:

  • Telesales Executive
  • Floor Manager
  • Front Desk Receptionist

Degrees

  • High School Diploma

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