Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:


Licensed Practical Nurse with experience in Chronic Care Management, Physical Rehabilitation, Hospice and Home Health. 25 years as an  LPN providing compassionate care to acute, chronic and terminally ill patients. 

Telephonic Case Manager, 09/2015 - Current
Corvel Brooklyn, NY,

Provided care calls on behalf of physicians nationwide enrolled into Caresyncs  Chronic Care Mangement program. 


Adhered to HIPAA regulations and guidelines to determine caller authorization level before releasing any pertinent account information.  


Assisted members with multiple chronic diagnoses to facilitate better health care between office visits by providing care calls to monitor their health and maintain medical records for providers. 


Interviewed members during the care call documenting new providers, changes in health conditions, medications and allergies. Requested medical records as required. Documented results accurately and in compliance with company policies.


Reached out to physicians offices as stated in provider preferences and notified that physician of their patients  health changes, medication interactions and or significant life even such as falls or hospitalizations.


Researched community resources, medication assistant programs and or other services to fulfill the needs of the members.  


Reviewed provider preferences and performed calls as directed. Updated Plan of care per provider preferences.


Counseled and educated members as designated in Providers Plan of Care.



Collaborated with physicians, office staff and hospital departments.


Assisted in scheduling medical appointments to ensure the member receives routine and or follow up care as needed. 


Answered inbound calls from members, physicians and the  public .


Answered inbound calls on the nurse line. Counseling as directed by provider preference and members requirements.


Managed aggressive time lines and coordinated care among internal and external customers and departments. 


Provided exceptional care coordination of members attaining or exceeding Caresyncs' productivity goals.


Coordinated care between primary physicians and community providers maintaining accurate documentation and updates in medical history. 











Hospice LPN, 08/2006 - 02/2015
Brookdale Senior Living Syracuse, NY,

Provided skilled nursing care to Hospice patients being aware of the physical, emotional and spiritual aspects that may influence the health, well being and quality of life.


Monitored and documented patient progress, nursing interventions, patients response to care, medications, treatments, symptoms and vitals on each visit. Maintained patient charts and confidential files within the home and at facilities. Notified case manager of status changes.


Treated patients and family members with concern, empathy, respect, confidentiality and communicated in a courteous and respectful manner. 


Provided Continuous Care in the home for symptom management or family respite.


Provided medication administration and wound treatment as directed by Case Manager.



Reported patients history, vital statistics by computerized charting, writing, email and verbal report.


Documented evidence of patient and family education / teaching and response. 


Collaborated with Mercys Hospice Team, patients, families and facility staff'.



Presented Hospice information to inquiring families. Educated families and loved ones on the hospice philosophy using Gone From My Site Booklet and other resources.  Enrolled patients into the Hospice program. 


Delivered high-quality and compassionate treatment to a Multicultural population within the community.


Actively participated in Quality Assurance Programs monitoring infection controls and accurate collaboration of of medical equipment.


Provided education to patients on medications, treatments, addiction, coping skills and community resources.


Provided education for patients and family members as directed by the Plan of Care.  


Implemented drug diversion plan of care  as designed by Hospice Team including Medical Director, RN Case Manager, LPNS,  Social workers. 


Maintained a visit schedule based on acuity and need of current census. Often exceeding 5-6 visits per day while being available for scheduled Continuous or Respite care.




 Attended deaths providing berevement support, post mortem care and medication disposal.



Traveled extensively for skilled visits serving homebound and facility patients in a tricounty area.


Position required autonomy, time management and critical thinking skills.


Disciplined, employee who quickly establishes rapport with patients, family members and colleagues. 















Physical Rehabilitation LPN, 07/1993 - 04/2002
Massillon Community Hospital City, STATE,

Provided skilled nursing care to patients under the supervision of a registered nurse. 


Obtained vitals, completed medication administration and wound care as assigned.  


Actively participated in professional development and competency through continuing education classes provided by the hospital and other sources. 


Collaborated with the  interdisciplinary staff including Physical, Occupational, Recreational Therapists. 


Demonstrated oral and written communication skills through documentation of vital statistics, medications, wound treatments and patient education. 


Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.


Assisted patients with healing and recovery after surgery.


Acted as patient advocate and implemented patient care through a team nursing process covering 6-10 high acuity patients per shift.


Provided care for  patients with strokes, head traumas, amputations, knee and hip replacements and terminal illnesses. 


Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.


Education and Training
LPN Diploma: Practical Nursing, Expected in 1993
Jefferson State College Of Technology - Steubenville, Ohio

General studies with emphasis on biological sciences, behavioral psychology of children and geriatrics at Kent State University, Stark State College of Technology and Jefferson State College of Technology collectively.


LPN -  Ohio License                                              

LPN -  Florida


Medication administration.                            Post Mortem Care                          

Vital sign observation                                   Wound Care

Respiratory Treatments                                Patient Education

Computer Documentation: McKesson             Medication Reconciliation

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School Attended

  • Jefferson State College Of Technology

Job Titles Held:

  • Telephonic Case Manager
  • Hospice LPN
  • Physical Rehabilitation LPN


  • LPN Diploma

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