SEARCH

Telephone Service Representative (TSR) Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
TELEPHONE SERVICE REPRESENTATIVE (TSR)
Career Overview
Accomplished and energetic individual with a history of achievement in customer service. Areas of expertise include: exceptional listener and communicator who effectively conveys information verbally and in writing, results - driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation, and enthusiastic, knowledge - hungry learner, eager to meet challenges and quickly assimilate new concepts.
​
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
​​
​​
​
Work Experience
03/2016 to 04/2016
Telephone Service Representative (TSR)FlS Connect － St. Paul, MN
  • Deliver prepared sales talks, reading from scripts that describe a candidates' abilities and how they stand on certain issues, in order to persuade potential clients to donate to the republican party. Or renew clients memberships.
  • Provide answers to clients questions about the candidate I was calling on behalf of.
  • Build rapport with clients
  • Listen actively to clients regarding their concerns about the current issues that is currently taking place.
11/2015 to 12/2015
Technical Service Representative (TSR)Sitel － Nashville, TN
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Explain products or services and prices, and answer questions from customers.
  • Maintain records of contacts, accounts, and orders.
  • Solicit sales of new or additional services or products.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
12/2004 to 11/2009
Veterinary AssistantNorthwest Veterinary Clinic － Jackson, Michigan
  • Monitored animals undergoing treatment for changes and signs of improvement.
  • Restrained and managed scared and active animals.
  • Monitored animals recovering from surgery and notified veterinarian of any changes.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Administered anesthetics before surgery and monitored effects prior to surgery.
  • Administered vaccines to animals and delivered blood and lab results.
  • Collected tissue, feces, blood and urine samples for examination and analysis.
  • Vaccinated animals and administered medications orally and intravenously.
  • Prepared, processed and analyzed lab samples.


09/2003 to 11/2004
CashierMeijer, Inc － Jackson, Michigan
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Issued receipts for purchases.
  • Bagged merchandise by following standard procedures.
  • Organized register supplies.
  • Worked with customer service to resolve issues.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
06/2003 to 08/2003
Telemarketing Service Representative/ Telephone RepresentativeTruGreen Lawn Care － Jackson, Michigan
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Record names, addressess, purchases, and reactions of prospects contacted.
  • Maintain records of contacts, accounts, and orders.
  • Solicit sales of new or additional services or products.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
06/2002 to 05/2003
Crew MemberWendy's Restaurant － Jackson, Michigan
  • Maintain sanitation, health, and saftey standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Operate large - volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food to order slips or receive verbal instrucations as to food required by patron, and prepare and cook food according to instrucations.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on serveral different orders simultaneously.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.
Educational Background
05/2012
Certificate in Pharmacy Technology/Pharmacy Technician: Pharmacy Penn Foster Career College － Scranton, PA, United States
  • Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law
  • Coursework in Pharmaceutical Sciences and Pharmacogenomics
  • Disease and Drug Interactions
  • 3.0 GPA
Veterinary TechnologyBaker College of Jackson － Jackson, Michigan, United States
  • Coursework in Life Sciences
  • 3.0 GPA
  • Coursework in Veterinary Medicine
  • Dean's List Academic Achievement Award
  • Small Animal Medicine and Surgery coursework
  • Clinical Pathology and Radiology coursework
  • Preventative Care and Pain Management coursework
Associate of Applied Science: Veterinary TechnologyJackson Community College － Jackson, Michigan, United States
  • Small Animal Medicine and Surgery coursework
  • Preventative Care and Pain Management coursework
  • Clinical Pathology and Radiology coursework
  • 3.0 GPA
  • Dean's List Academic Achievement Award

05/2003
College PrepNapoleon High School － Napoleon, Michigan, United States
Skills
Professional and friendly,Careful and active listener, Cash handling, Multi-tasking, Computer Proficiency, Critical Thinking, Customer Service, Telephone Skills, Internet Research, Typing, Microsoft Word, Organizational Skills, and Reading Comprehension.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • FlS Connect
  • Sitel
  • Northwest Veterinary Clinic
  • Meijer, Inc
  • TruGreen Lawn Care
  • Wendy's Restaurant

School Attended

  • Penn Foster Career College
  • Baker College of Jackson
  • Jackson Community College
  • Napoleon High School

Job Titles Held:

  • Telephone Service Representative (TSR)
  • Technical Service Representative (TSR)
  • Veterinary Assistant
  • Cashier
  • Telemarketing Service Representative/ Telephone Representative
  • Crew Member

Degrees

  • Certificate in Pharmacy Technology/Pharmacy Technician : Pharmacy
    Veterinary Technology
    Associate of Applied Science : Veterinary Technology
    College Prep

Similar Resumes

View All
Telephone-Sales-Representative-2-resume-sample

Telephone Sales Representative 2

Safelite Auto Glass

Indianapolis, Indiana