telephone interviewer resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Accomplished Telephone Interviewer 10 years of expertise in maintaining personable demeanor while conducting interviews over the phone. Successful in following procedures and explaining the purpose of the interview to gain cooperation and genuine responses from participants. Excellent at remaining cordial while accurately transcribing responses. Talented Telephone Interviewer successful in hosting phone interviews to obtain high-quality data. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Focused on following regulations and protocols regarding call-backs and interview etiquette. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relations Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Data Collection
Call center processes
Telephone interviews
Data verification
Telephone etiquette
Recordkeeping
Participant screening
Analytical and Critical Thinking
Coding participant data
Diagnostic interviewing
Sales expertise
Strategic planning
Problem solving strength
Retention strategies
Product promotions
Systems and software programs
De-escalation Techniques
Order and Refund Processing
Issue and Complaint Resolution
Customer Retention Strategies
Responding to Difficult Customers
POS Systems and Ordering Platforms
Customer Data Confidentiality
Upbeat and Positive Personality
Data Entry and Maintenance
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Verbal and Written Communication
Upselling Products and Services
Multitasking and Prioritization
Understanding Customer Needs
Efficient and Detail-Oriented
Creative Problem Solving
Billing Adjustments and Refunds
Sales Quota Achievement
Strong Analytical and Problem Solving Skills
Merchandise Orders and Exchanges
Excellent Attention to Detail
Inbound and Outbound Calling
Call Volume and Quality Metrics
Multi-Line Phone Systems
Work History
Telephone Interviewer, 01/2021 to Current University Of Florida – Gainesville, FL,
Gathered data and insights from participants during telephone interviews.
Followed call center protocols when notifying participants of call purpose and use of information.
Documented records of call information.
Administered phone interviews to participants.
Conducted interviews with participants to assess eligibility.
Delivered information from script regarding surveys for on-demand phone project assignment.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Coded data from participant interviews.
Research Assistant, 07/2019 to 11/2020 American Speech-Language-Hearing Association – Washington, DC,
Gathered data and insights from participants during telephone interviews.
Followed call center protocols when notifying participants of call purpose and use of information.
Documented records of call information.
Provided quality customer service to earn satisfaction ratings of 100%.
Obtained updated contact information from all subjects and verified data for accuracy.
Observed participants and recorded results.
Coded data from participant interviews.
Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Representative, 05/2015 to 11/2018 Guest Services, Inc. – Annapolis, MD,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Customer Service Representative, 02/2013 to 08/2014 Welbilt – Covington, TN,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat business and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Investigated and resolved customer inquiries and complaints quickly.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Associate of Applied Science: Business Management And Accounting Systems, Expected in 05/2019 to Southwest University At El Paso - El Paso, TX GPA:
GED: , Expected in 02/2019 to New Mexico State University - Dona Ana Community College - Las Cruces, NM GPA:
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Resume Overview
School Attended
Southwest University At El Paso
New Mexico State University - Dona Ana Community College